ArchiMetal 3.x Case Study
ArchiMetal 3.x Case Study
Strategy elements
Produce steel products
Store products
Manufacture steel products
Distribute products
Sell products
Procure raw materials
Distribution
Customer relations
Commercial
Production
Sales
Procurement
Logistics
Finance
QualityMgt
HR
Define credit limit
Initial profile assessment
Approve assessment
Create customer credit profile
Define payment terms
Approve credit
Initial assessment
Approve credit risk assessment
Analyze exposure
DC East Europe
DC Spain
Production status request
Send notification to customer
Prepare notification message
Update customer order
Create production order
Check availability
Create shipping order
Approve customer
Send to customer
Accept proposal
Register customer
Define pricing policy
Update DC order
Inform DCs
Register DC order
Transmit to production
Create bulk order
Accept order
Create order
Inform customer
Inform customer
Customer service
Enterprise
Supply partner
Customer
Transportation partner
New customer order
Day end
New customer registered
Customer order update
Customer order
Bulk ordrer feedback
Customer order registered
Contract in place
New order received
Inquiry
Batch operations
Continuous operations
Repetitive or discrete operations
Production
Control: quality assurance
Distribution
DC Customer relations
Commercial
Control: Manufacturing Operations & Control business functions
Control: Material and Energy Control
Customer relationship management
Control: Product Inventory Control
DCFinance
Procurement
Control: Maintenance Management
Enterprise: Product Inventory Control
Production dispatching
Production execution management
Production data collection
Production tracking
Product definition management
Production performance analysis
Level 0-2 functions
Detailed production scheduling
Production resource management
Enterprise: Order Processing
Control: Production Control
Control: Production Scheduling (Local)
Enterprise: Production Scheduling (Global)
Enterprise: Marketing & Sales
Production
Marketing
Service
ArchiMetal operations
Finance
Logistics
Sales
Enterprise: Customer Service
Enterprise: Business Planning & Logistics business functions
Enterprise: Product Shipping Admin
Enterprise: Quality Assurance
Enterprise Functions
Enterprise: Research, Development & Engineering
Enterprise: Material and Energy Control
Enterprise: Procurement
Enterprise: Product Cost Accounting
Enterprise: Maintenance Management
Enterprise-control functional interface
Steel contract
Schedule revision
Add new equipment
Add new production schedule
Schedule revision confirmation
New equipment confirmation
Production order data
Customer credit profile
Customer data
Distributor data
Product data
Order data
Credit risk policy
Order assessment
Bulk order data
Assessment
Pricing policy
Contract data
DC order data
Production status
Product segment
Segment requirement
Process segment capability
Production capability
Segment response
Production performance
Production schedule
Production rule
Production request
Customer order data
Production response
Inventory data
Shipping order data
Customer signature
Production Capability
Product Definition
Production Schedule
Production Performance
Production Confirmation
Production Requirement
Production Schedule (Cell/Unit/Line-Specific)
Order Status
Schedule Confirmation (Global)
Production Schedule Update (Site/Area-Specific)
Schedule Confirmation (Local)
Order
Deal
Interaction history
Transaction History
Profile
Sales Pipeline
Lead
Credit profile
Opportunity
Contract
Customer Information
Contact
Business process 2
Business process 1
Activate plan
Activate delivery schedule
Credit risk assessment
Ready production line
Produce order
Send delivery orders
Design
Price
Evaluate customer credit
Business process
Plan order
Develop approved proposal
Schedule
Enter order
Approve customer data
Shipping
Invoicing
Inform customer on order
Steel product
Contract
EDI
Distribution center
HQ
Logistics planner
Production center
PC
Production planner
Customer
DC Benelux
Bank
Customer representative
Manufacturing engineer
Proposal specialist
Account manager
Sales manager
Production manager
Sales representative
Credit specialist
HQ customer assessment service
Control functional integration
Enterprise functional integration
Customer approval service
Business service
Metal Products and Services
Customer risk assessment service
Delivery service
Order registration service
Invoicing service
Develop contract service
Order information service
ArchiMetal
DC Benelux
Production center
HQ
New schedule acceptance
Track customer order
Process customer order
Develop contract
Evaluate credit risk
Process DC order
Transmit orders
Register order
Verify total exposure to customer
Financial
Production planning
Analytics and reporting
Contracts component
Customer data component
Customer order notifications component
Order management component
Inventory
Materials management
Production schedule revision confirmation
Production schedule revision
Financial application
Total customer debt
Customer order status
Customer risk assessment
Customer contract
DC Shipping application
Customer order monitoring application
Application component
EAI bus
DC order management
CRM
Shipping application
BI toolset
Integrated customer-centric solution
Financial application
Production scheduliing
Distributors management
Customer data management application
Order management application
Invoicing application
Financial application HQ
Invoicing (Distributors)
GET
CONFIRM
SYNC DELETE
PUSH message
SYNC CHANGE
CANCEL
PUBLISH message
PULL message
RESPOND
SHOW
ACKNOWLEDGE
PROCESS
PROCESS
ACKNOWLEDGE - ACCEPTED
ACKNOWLEDGE
CHANGE
SYNC ADD
New schedule ID
Status
New equipment requested
New schedule
Change made
New equipment ID
Status requested
Change requested
Resource specification
Resource requirement property
Resource specification property
Resource requirement
Resource segment capability
Resource segment capability property
Resource actual
Resource actual property
Resource capability
Resource capability property
CRM database
Salesforce automation
Retention
Acquisition
Web customer Service
Enterprise: Product Cost Accounting
Control: Product Inventory Control
Control application functions
Enterprise: Order Processing
Enterprise: Customer Service
Enterprise: Production Scheduling (Global)
Enterprise: Procurement
Control: Material and Energy Control
Control: Production Control
Enterprise: Maintenance Management
Enterprise: Research, Development & Engineering
CRM
Enterprise: Product Shipping Admin
Billing
Control: Production Scheduling (Local)
Service & support productivity
Retention: Social
Field service management
Understanding
Data management
Enterprise application functions
Cross-functional customer analytics
Sales analytics
Acquisition: Social
Enterprise: Material and Energy Control
Enterprise: Product Inventory Control
Control: quality assurance
Enterprise: Marketing & Sales
Sales management
Enterprise: Quality Assurance
Control: Maintenance Management
Assess customer risk
Create customer contract
Enterprise-control application interface
Control application Integration
Total customer debt information service
Enterprise application integration
Bulk order creation service
Customer information service
Customer order administration service
Bulk order transmission service
Customer order history information service
Contract creation service
Customer order tracking service
Verify customer exposure service
Application service
ERP
Contract printing service
Order administration service
Customer administration service
DC orders statuses service
Contract creating service
Customer credit analysis service
Distributor information service
Production order creation service
Product availability consultation
DC orders registration service
Shipping order creation service
DC order administratoin service
Customer data mgmt
Order status mgt
Quoting
CRM
Reporting
Sales pipeline mgmt
Query
Social interaction
Analytics
ERP application
CRM system
ERP
Verb: CONFIRM
Verb: SYNC CHANGE
Hardware device
Process control software
Partition 1
DBMS
Message Queuing
Operating system
Converter
Roll
Warehouse
Cokes factory
Pellet factory
Sinter factory
Hot strip mill
Steel plant
Blast furnace
Steel slabs
Scrap
Coal
Iron ore
Pellets
Cokes
Liquid iron
Sinters
Finished steel
Oxygen
Rail transport
Conveyor belts
Authentication & Authorization
LAN
Production line controller
Production unit controller
Process cell controller
Work cell controller
Process cell unit controller
Server
Rolling
Storage
Steel making
Processing raw materials
Transportation
Casting
Language service
Network service
Database service
Messaging service
Roll line
Mainframe
Partition 2
Distributed Servers
Manufacture beams
Lead time to customer too long
Optimize order handling
Suboptimal sales processes
Unified view of customer company-wide
On-time delivery
Improve client profiling
Enhance sales risk management
Average revenue per customer is too low
Customer data integration and standardization
Business performance
Complete building
Inefficient order fullfilment
Suboptimal client profiling
Improve customer relationship management
Order already designed and priced
Maximization of average revenue per customer
Obtain beams
Price out-of-date
Stop bulk-order system
Increase sales processes coordination
Improve marketing/service strategy
Customer satisfaction
Customer Retention
Increase coordination between sales and production processes
Unified customer order view company-wide
Design still valid
Service quality
Underdeveloped customer relationship
Lack of global and consistent view over customer
Innovate customer services
Market pressure for service innovation
Share unified customer data across sales processes
Increase data transparency
Improve Profitability
Business Goal
IT Goal
Customer
Management
Building products manufacturer
Redesigned business processes
Deployed Customer order monitoring application
Redesigned business processes
Deployed CRM application
Transition state
Current state
Target state
Customer order monitoring project
CRM transformation program
CRM project
Business Transformation Project
IT Development Project
Composite elements (added during conversion to ArchiMate 3.0)
Physical production processes
Logistics processes
Site
Production line
Unit
Production unit
Work cell
Process cell
Area
Production Center
Distribution Center
HQ
(Update customer order - Bulk order data)
(Customer order tracking service - Track customer order)
Shipping order (Commercial - Distribution)
Cust credit assessment (Finance - DC Customer relations)
(Approve credit risk assessment - Approve credit)
(Logistics planner - Activate delivery schedule)
(Customer approval service - Approve customer data)
(Inform customer - Customer data)
(Enterprise: Research, Development & Engineering - Control: Production Control)
(Create bulk order - Bulk order data)
Order (Customer - Commercial)
(Customer credit profile - Assessment)
(New customer order - Verify total exposure to customer)
(Analyze exposure - Order data)
Raw materials (Logistics - Production)
(DC Benelux - Inform customer on order)
(Initial assessment - Credit risk policy)
(Track customer order - Customer order tracking service)
(Define payment terms - Credit risk policy)
(Control: Product Inventory Control - Control: Production Scheduling (Local))
(Check availability - DC order data)
(Accept proposal - Customer data)
GDN (Logistics - Sales)
Order (Customer - Commercial)
(Day end - Transmit orders)
Inquiry (Customer - DC Customer relations)
(Update customer order - Inform customer)
(HQ - Credit risk assessment)
(Customer risk assessment service - Develop contract service)
(Analyze exposure - Customer data)
Aggregate order (Commercial - Sales)
(Create customer credit profile - Customer data)
GDN (Distribution - Commercial)
(New schedule acceptance - Production status request)
(Order data - Order assessment)
(Contract - Contract data)
(Define payment terms - Customer credit profile)
(Create bulk order - Order data)
(Inform customer - Customer data)
Invoice (Commercial - DCFinance)
Final products (Production - Logistics)
Aggregate order info (Sales - Commercial)
(Transmit to production - Bulk ordrer feedback)
(HQ - Customer approval service)
(Evaluate credit risk - Customer credit profile)
(Logistics - Distribute products)
(Process customer order - Track customer order)
Shipping order (Sales - Logistics)
(Service - Customer Information)
(Customer risk assessment service - Approve assessment)
(EDI - Bulk order data)
Cust. exposure req (Commercial - DC Customer relations)
Order info (Commercial - Customer)
(Initial assessment - Approve credit risk assessment)
Invoice (Commercial - Customer)
(New customer registered - Evaluate credit risk)
(ArchiMetal - Develop contract)
(Sales - Sell products)
(Production center - Production)
(Logistics - Store products)
(Add new equipment - New equipment confirmation)
(Add new production schedule - New schedule acceptance)
(Activate plan - Activate delivery schedule)
(Contract in place - Activate plan)
(Schedule revision - Schedule revision confirmation)
(Production Schedule Update (Site/Area-Specific) - Schedule Confirmation (Local))
(Commercial - Sell products)
(Create order - Product data)
(Update customer order - Customer order update)
(Verify total exposure to customer - Credit risk policy)
(Create production order - Customer order data)
(Customer data - Customer credit profile)
(Accept order - Shipping order data)
(Verify total exposure to customer - Accept order)
(Create shipping order - Distributor data)
(Customer order update - Track customer order)
(Create order - Order data)
(Create shipping order - Customer order data)
(Create order - Verify total exposure to customer)
(Verify total exposure to customer - Customer data)
(Create order - Customer data)
(Create production order - Production order data)
(Accept order - Order data)
Delivery notification (Distribution - Customer)
(Production center - Logistics)
Shipping order (Commercial - Distribution)
(Evaluate credit risk - Credit risk policy)
(Control: Manufacturing Operations & Control business functions - Control: Material and Energy Control)
(Production - Customer Information)
Final products (Production - Logistics)
Shipping order (Sales - Logistics)
(Define credit limit - Customer credit profile)
(Control: Production Scheduling (Local) - Control: Manufacturing Operations & Control business functions)
(Register customer - Customer data)
Offer (Commercial - Customer)
(Control functional integration - Control: Manufacturing Operations & Control business functions)
(Production - Manufacture steel products)
(Marketing - Sales Pipeline)
(Control functional integration - Enterprise-control functional interface)
(Enterprise: Research, Development & Engineering - Control: quality assurance)
(Accept order - Customer order update)
(Control: Manufacturing Operations & Control business functions - Control: Production Control)
(Bulk ordrer feedback - Inform customer on order)
(Customer order - Register order)
(Approve credit - Order assessment)
(Initial assessment - Order assessment)
Order assessment (DC Customer relations - Commercial)
Order info (Commercial - Customer)
(Initial profile assessment - Assessment)
Customer order (Commercial - Sales)
(Register DC order - Bulk order data)
(Approve assessment - Approve customer)
Cust. credit profile (DC Customer relations - Commercial)
(Register order - Process customer order)
(Enterprise: Procurement - Enterprise: Business Planning & Logistics business functions)
(Production - Sales Pipeline)
(Accept order - Inform customer)
(Production planner - Activate plan)
(Register customer - Evaluate credit risk)
(Control: quality assurance - Control: Manufacturing Operations & Control business functions)
(Enterprise: Product Inventory Control - Enterprise: Business Planning & Logistics business functions)
GDN (Logistics - Sales)
Standards and Customer Requirements (Enterprise: Marketing & Sales - Control: quality assurance)
(Customer Information - Interaction history)
Order assessment (DC Customer relations - Commercial)
(Define pricing policy - Pricing policy)
(Update DC order - DC order data)
Contract (DC Customer relations - Customer)
Delivery confirmation (Customer - Distribution)
(Distribution - Distribute products)
(Control: Product Inventory Control - Control: Manufacturing Operations & Control business functions)
(Finance - Sales Pipeline)
(Credit risk assessment - Customer risk assessment service)
(Approve credit - Customer credit profile)
(Track customer order - Order information service)
(Activate delivery schedule - Ready production line)
(Analyze exposure - Initial assessment)
(Enterprise functional integration - Enterprise: Business Planning & Logistics business functions)
New customer assessment request (DC Customer relations - Customer relationship management)
(Send to customer - Customer data)
(Logistics - Customer Information)
(Customer approval service - Develop contract service)
Contract (DC Customer relations - Customer)
(Approve credit risk assessment - Customer risk assessment service)
(Update customer order - Order data)
(Manufacturing engineer - Ready production line)
(Prepare notification message - Send notification to customer)
(DC Benelux - Verify total exposure to customer)
(Send to customer - Contract data)
Production order (Sales - Production)
(DC Benelux - Evaluate credit risk)
(Control: quality assurance - Control: Production Control)
(Enterprise: Material and Energy Control - Enterprise: Business Planning & Logistics business functions)
(Customer relationship management - Sell products)
(Verify total exposure to customer - Order data)
(Define credit limit - Credit risk policy)
Delivery confirmation (Customer - Distribution)
(Transmit to production - Bulk order data)
(Bulk ordrer feedback - Bulk order data)
GDN (Distribution - Commercial)
(Control: Material and Energy Control - Control: Manufacturing Operations & Control business functions)
Customer credit assessment (Finance - DC Customer relations)
(Evaluate credit risk - Assessment)
(Finance - Customer Information)
(Marketing - Customer Information)
Inquiry (Customer - DC Customer relations)
(Ready production line - Produce order)
Customer credit analysis request (DC Customer relations - Finance)
(Approve customer - Customer data)
(Service - Sales Pipeline)
Delivery notification (Distribution - Customer)
(Control: Maintenance Management - Control: Manufacturing Operations & Control business functions)
(Create customer credit profile - Initial profile assessment)
(Sales - Sales Pipeline)
Invoice (Commercial - Customer)
(Activate delivery schedule - Send delivery orders)
Raw materials (Procurement - Production)
(Inform customer - Order data)
(Control: Manufacturing Operations & Control business functions - Control: Production Scheduling (Local))
Raw materials (Procurement - Production)
(Initial profile assessment - Approve assessment)
(Procurement - Procure raw materials)
(Define pricing policy - Customer data)
(Evaluate credit risk - Customer data)
Invoice (Commercial - DCFinance)
(Control: Production Control - Control: Manufacturing Operations & Control business functions)
(Create bulk order - Transmit to production)
(Enterprise functional integration - Enterprise-control functional interface)
New customer approved (Customer relationship management - DC Customer relations)
(Enterprise: Maintenance Management - Enterprise: Business Planning & Logistics business functions)
(Control: Manufacturing Operations & Control business functions - Control: Maintenance Management)
(Logistics - Sales Pipeline)
(Define credit limit - Define payment terms)
(Control: Manufacturing Operations & Control business functions - Control: quality assurance)
Cust.credit analysis requirement (DC Customer relations - Finance)
(Approve customer data - Customer data)
(Initial profile assessment - Credit risk policy)
(Register order - Track customer order)
(Enterprise: Quality Assurance - Enterprise: Business Planning & Logistics business functions)
(Approve customer - Define credit limit)
(Enterprise: Order Processing - Enterprise: Business Planning & Logistics business functions)
(Sales - Customer Information)
(Customer risk assessment service - Evaluate credit risk)
(Enterprise: Production Scheduling (Global) - Enterprise: Business Planning & Logistics business functions)
(Control: Manufacturing Operations & Control business functions - Control: Product Inventory Control)
(Enterprise: Product Cost Accounting - Enterprise: Business Planning & Logistics business functions)
Bank statement (Bank - DCFinance)
Cust. exposure req (Commercial - DC Customer relations)
(Register DC order - Distributor data)
(Customer - Sales Pipeline)
(HQ - Track customer order)
Offer (Commercial - Customer)
(ArchiMetal operations - Metal Products and Services)
Production order (Sales - Production)
(Production status request - Production status)
(Production response - Segment response)
(Plan order - )
(Production performance - Production response)
(Accept proposal - Contract)
(Production request - Segment requirement)
(Develop approved proposal - Contract)
(Accept proposal - Customer signature)
(Production response - Production request)
(Production schedule - Production request)
(Production rule - Product segment)
(Segment requirement - Product segment)
(Product segment - Process segment capability)
(Segment response - Segment requirement)
(Create shipping order - Shipping order data)
(Customer order registered - Process customer order)
(Check availability - Customer order data)
(Update customer order - Customer order data)
(Production center - Process customer order)
(Check availability - Create production order)
(Create shipping order - Update customer order)
(Check availability - Inventory data)
Realizes (Business process - Business service)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Quality Assurance)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Production Scheduling (Global))
(Enter order - )
(Enterprise: Business Planning & Logistics business functions - Enterprise: Product Shipping Admin)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Material and Energy Control)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Product Cost Accounting)
Realizes (Business service - Business Goal)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Procurement)
(Schedule - Price)
(Accept proposal - Contract in place)
(Sales representative - Enter order)
( - Develop approved proposal)
(Credit specialist - Evaluate customer credit)
(Design - Schedule)
(New order received - Enter order)
(Design - Price)
(Customer representative - Accept proposal)
(Evaluate customer credit - )
(Develop approved proposal - Accept proposal)
(Manufacturing engineer - Plan order)
(Accept proposal - Send to customer)
(Approve customer data - Evaluate credit risk)
(Define pricing policy - Accept proposal)
(Evaluate credit risk - Define pricing policy)
(DC Benelux - Develop contract)
(Inquiry - Develop contract)
(Register customer - Approve customer data)
(Register DC order - Check availability)
(Create production order - Create shipping order)
(Update DC order - Inform DCs)
(Create shipping order - Update DC order)
(Product definition management - Production dispatching)
(Production data collection - Production tracking)
(Product definition management - Product Definition)
(Production tracking - Production performance analysis)
(Detailed production scheduling - Production tracking)
(Production dispatching - Production execution management)
Operational commands (Production execution management - Level 0-2 functions)
(Product definition management - Production execution management)
(Production data collection - Production dispatching)
(Production execution management - Production data collection)
(Production resource management - Production Capability)
(Detailed production scheduling - Production Schedule)
(Production tracking - Production Performance)
(Production resource management - Production dispatching)
(Production tracking - Production dispatching)
(Enterprise: Order Processing - Production Requirement)
Operational responses (Level 0-2 functions - Production execution management)
(Enterprise: Production Scheduling (Global) - Production Requirement)
Equipment and process specific production rules (Product definition management - Level 0-2 functions)
(Enterprise: Marketing & Sales - Order)
Equipment & process specific data (Level 0-2 functions - Production data collection)
(Enterprise: Production Scheduling (Global) - Production Schedule Update (Site/Area-Specific))
(Control: Production Scheduling (Local) - Production Confirmation)
(Enterprise: Order Processing - Schedule Confirmation (Global))
(Enterprise: Marketing & Sales - Order Status)
(Production resource management - Detailed production scheduling)
(Enterprise: Production Scheduling (Global) - Schedule Confirmation (Local))
(Control: Production Scheduling (Local) - Schedule Confirmation (Local))
(Enterprise: Production Scheduling (Global) - Schedule Confirmation (Global))
(Enterprise: Order Processing - Order Status)
(Control: Production Control - Production Schedule (Cell/Unit/Line-Specific))
(Control: Production Control - Production Confirmation)
(ArchiMetal operations - Customer Information)
(Control: Production Scheduling (Local) - Production Schedule Update (Site/Area-Specific))
(Enterprise: Order Processing - Order)
(ArchiMetal operations - Sales Pipeline)
(Production - Supply partner)
(Control: Production Scheduling (Local) - Production Schedule (Cell/Unit/Line-Specific))
(Logistics - Transportation partner)
(Metal Products and Services - Customer)
(ArchiMetal operations - Metal Products and Services)
(Delivery service - Customer)
(DC Benelux - Register order)
(Customer risk assessment service - Register order)
(Shipping - Delivery service)
(Process DC order - Transmit orders)
(Customer risk assessment service - Develop contract)
(Inform customer on order - Order information service)
(Invoicing - Invoicing service)
(Invoicing service - Customer)
(Order information service - Customer)
(Order registration service - Customer)
(Transmit orders - Inform customer on order)
(Transmit orders - Process DC order)
(Develop contract service - Customer)
(DC Benelux - Transmit orders)
(HQ - Customer risk assessment service)
(DC Benelux - Shipping)
(Register order - Order registration service)
(Register order - Transmit orders)
(Enterprise Functions - Enterprise: Marketing & Sales)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Product Inventory Control)
(Enterprise Functions - Enterprise: Business Planning & Logistics business functions)
(Enterprise Functions - Enterprise: Customer Service)
(DC Benelux - Invoicing)
(Develop contract - Develop contract service)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Maintenance Management)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Order Processing)
(Production center - Process DC order)
(Enterprise Functions - Enterprise: Research, Development & Engineering)
(SYNC CHANGE - PUBLISH message)
(Integrated customer-centric solution - CRM)
(Order administration service - Create order)
(CONFIRM - PUSH message)
(Retention - Web customer Service)
(Financial application - HQ)
(Control application Integration - Control application functions)
(Control application Integration - Control functional integration)
(Control: Product Inventory Control - Control: Product Inventory Control)
(Enterprise: Product Cost Accounting - Enterprise: Product Cost Accounting)
(CANCEL - PUSH message)
(SYNC DELETE - PUBLISH message)
(Distributors management - Sales)
(Shipping order creation service - Order management application)
(Customer order monitoring application - Track customer order)
(Enterprise: Order Processing - Enterprise: Order Processing)
(Shipping application - Production center)
(Total customer debt information service - CRM system)
(Shipping application - DC Benelux)
(Shipping order creation service - Create shipping order)
(Acquisition - Salesforce automation)
(Enterprise: Customer Service - Enterprise: Customer Service)
(Order management application - Bulk order transmission service)
(Customer data management application - Contract printing service)
(GET - PULL message)
(Financial application - DC Benelux)
(Control: Material and Energy Control - Control: Material and Energy Control)
(CRM - Retention)
(ERP - Activate plan)
(PROCESS - Add new equipment)
(DC order management - Sales)
(Enterprise application integration - Enterprise: Research, Development & Engineering)
(Enterprise: Production Scheduling (Global) - Enterprise: Production Scheduling (Global))
(ERP - Production)
(Invoicing application - DC Benelux)
(Order management application - DC Benelux)
(Control application Integration - Control: Production Control)
(SYNC CHANGE - Schedule revision)
(Enterprise application integration - Enterprise: Product Shipping Admin)
(Enterprise application integration - Enterprise: Maintenance Management)
(CRM system - Develop contract)
(ACKNOWLEDGE - New equipment confirmation)
(Total customer debt - Total customer debt information service)
(Control application Integration - Control: Material and Energy Control)
(Control application Integration - Control: Production Scheduling (Local))
(Bulk order creation service - Create bulk order)
(Enterprise: Procurement - Enterprise: Procurement)
(Enterprise application integration - Enterprise: Procurement)
(Order management application - Customer order administration service)
(Customer data management application - Customer relationship management)
(RESPOND - Schedule revision confirmation)
(SHOW - PULL message)
(ACKNOWLEDGE - ACCEPTED - New schedule acceptance)
(ERP application - Product availability consultation)
(EAI bus - Financial application)
(Customer order status - Customer information service)
(ERP application - EAI bus)
(SHOW - Production status)
(Retention - Billing)
(CRM system - Customer risk assessment service)
(PROCESS - Add new production schedule)
(GET - Production status request)
(CRM system - Order administration service)
(Total customer debt - EAI bus)
(CRM system - Customer approval service)
(ACKNOWLEDGE - PUSH message)
(Retention - Retention: Social)
(ERP - Activate delivery schedule)
(CRM system - EAI bus)
(Acquisition - Acquisition: Social)
(Customer data management application - Customer credit analysis service)
(Retention - Service & support productivity)
(Understanding - Enterprise: Customer Service)
(Order management application - Sales)
(Enterprise-control application interface - Enterprise-control functional interface)
(Shipping application - Logistics)
(CONFIRM - PULL message)
(Enterprise application functions - Enterprise: Business Planning & Logistics business functions)
(Understanding - Cross-functional customer analytics)
(Contracts component - Customer contract)
(ERP - Production center)
(SYNC ADD - PUBLISH message)
(Understanding - Sales analytics)
(PROCESS - PUSH message)
(Order management application - Customer order history information service)
(Understanding - Data management)
(Customer order administration service - Inform customer)
(CHANGE - PUSH message)
(DC order management - Production center)
(Control application Integration - Control: Product Inventory Control)
(Order management application - Bulk order creation service)
(Acquisition - Enterprise: Marketing & Sales)
(Retention - Field service management)
(Customer data component - Customer risk assessment)
(ERP application - Process customer order)
(Customer order status - EAI bus)
(Retention - Enterprise: Customer Service)
(Enterprise application integration - Enterprise functional integration)
(Enterprise application integration - Enterprise application functions)
(RESPOND - PUSH message)
(Total customer debt - Financial application)
(CRM system - Process customer order)
(Customer order status - CRM system)
(Enterprise application integration - Enterprise: Material and Energy Control)
(Understanding - Enterprise: Marketing & Sales)
(CRM system - Register order)
(Financial application - Finance)
(Control application functions - Control: Manufacturing Operations & Control business functions)
(CONFIRM - PUBLISH message)
(EAI bus - Customer order monitoring application)
(Enterprise: Material and Energy Control - Enterprise: Material and Energy Control)
(EAI bus - Customer information service)
(Customer risk assessment - Financial application HQ)
(Production scheduliing - ERP application)
(Customer data management application - Contract creating service)
(CRM system - Customer data component)
(Enterprise: Marketing & Sales - Enterprise: Marketing & Sales)
(ERP application - Production order creation service)
(Assess customer risk - Customer credit analysis service)
(EAI bus - Total customer debt information service)
(CRM system - EAI bus)
(Customer order administration service - Create production order)
(Enterprise application integration - Enterprise: Marketing & Sales)
(Contracts component - Contract data)
(Customer order administration service - Accept order)
(Order management component - Order data)
(Bulk order transmission service - Transmit to production)
(Customer contract - Create customer contract)
(EAI bus - DC Shipping application)
(Production order creation service - Create production order)
(Order administration service - Accept order)
(Customer order notifications component - Order data)
(EAI bus - ERP application)
(Enterprise application integration - Enterprise: Order Processing)
(DC Shipping application - EAI bus)
(Invoicing application - Commercial)
(EAI bus - CRM system)
(Customer order monitoring application - EAI bus)
(Distributors management - Production center)
(Customer data management application - DC Benelux)
(Customer order monitoring application - Customer order tracking service)
(ERP application - Production scheduliing)
(Enterprise application integration - Enterprise: Customer Service)
(Enterprise application integration - Enterprise: Product Cost Accounting)
(Enterprise: Product Shipping Admin - Enterprise: Product Shipping Admin)
(Financial application - EAI bus)
(Enterprise application integration - Enterprise: Product Inventory Control)
(Enterprise-control application interface - Control application Integration)
(Control: quality assurance - Control: quality assurance)
(Verb: CONFIRM - Production schedule revision confirmation)
(ERP application - EAI bus)
(Customer data management application - Customer administration service)
(CRM system - Verify customer exposure service)
(Order management application - Commercial)
(CRM system - Customer order administration service)
(Create customer contract - Contract creation service)
(Customer risk assessment - Assess customer risk)
(Verify customer exposure service - Verify total exposure to customer)
(Customer data component - Customer contract)
(Product availability consultation - Check availability)
(Customer order administration service - Update customer order)
(Customer data component - Customer data)
(CRM system - Contracts component)
(Customer information service - Order management application)
(Customer order history information service - Verify total exposure to customer)
(Verb: SYNC CHANGE - Production schedule revision)
(Enterprise: Product Inventory Control - Enterprise: Product Inventory Control)
(Control application Integration - Control: Maintenance Management)
(Control application Integration - Control: quality assurance)
(CRM - Understanding)
(Enterprise-control application interface - Enterprise application integration)
(Enterprise application integration - Enterprise: Quality Assurance)
(Enterprise: Quality Assurance - Enterprise: Quality Assurance)
(CRM - Acquisition)
(Control: Maintenance Management - Control: Maintenance Management)
(Control: Production Control - Control: Production Control)
(Enterprise: Research, Development & Engineering - Enterprise: Research, Development & Engineering)
(Customer information service - Customer order monitoring application)
(Enterprise application integration - Enterprise: Production Scheduling (Global))
(Control: Production Scheduling (Local) - Control: Production Scheduling (Local))
(Acquisition - Sales management)
(Enterprise: Maintenance Management - Enterprise: Maintenance Management)
(ERP - CRM)
(Resource segment capability - Process segment capability)
(Resource segment capability - Resource segment capability property)
(Resource requirement property - Resource specification property)
(Resource requirement - Resource requirement property)
(Resource specification property - Resource segment capability property)
(Resource actual - Segment response)
(Resource capability - Production capability)
(Resource specification - Resource specification property)
(Resource actual - Resource actual property)
(Resource capability - Resource capability property)
(Resource requirement - Resource specification)
(Resource requirement - Segment requirement)
(Resource actual - Resource requirement)
(Resource specification - Resource segment capability)
(Resource segment capability - Resource capability)
(Resource actual property - Resource requirement property)
(Resource specification - Product segment)
(Resource segment capability property - Resource capability property)
Realizes (Application component - Application service)
Serves (Application service - Business process)
Realizes (Application service - IT Goal)
(CRM - Enter order)
(ERP - Plan order)
(Customer administration service - Approve customer data)
(CRM system - Customer credit analysis service)
(Contract creating service - Accept proposal)
(Contract printing service - Send to customer)
(Customer credit analysis service - Evaluate credit risk)
(Customer administration service - Define pricing policy)
(CRM system - Contract printing service)
(Customer administration service - Register customer)
(CRM system - Contract creating service)
(CRM system - Customer administration service)
(DC order administratoin service - Create production order)
(EAI bus - Production order creation service)
(DC order administratoin service - Update DC order)
(Product availability consultation - DC order management)
(DC order management - DC orders registration service)
(DC order administratoin service - Create shipping order)
(EAI bus - Distributor information service)
(Production order creation service - DC order management)
(EAI bus - Product availability consultation)
(DC order management - DC order administratoin service)
(DC orders registration service - Register DC order)
(DC orders statuses service - Inform DCs)
(Distributor information service - DC order management)
(EAI bus - Shipping order creation service)
(Shipping order creation service - DC order management)
(DC order administratoin service - Check availability)
(DC order management - DC orders statuses service)
(Verb: SYNC CHANGE - Production Schedule Update (Site/Area-Specific))
(CRM - CRM database)
(CRM database - Sales Pipeline)
(Verb: CONFIRM - Schedule Confirmation (Local))
(CRM - ERP)
(CRM - BI toolset)
(Invoicing application - EAI bus)
(Order management application - EAI bus)
(DC order management - EAI bus)
(Customer data management application - EAI bus)
(ERP - EAI bus)
(EAI bus - Shipping application)
(CRM - ArchiMetal operations)
(CRM database - Customer Information)
(Integrated customer-centric solution - CRM)
(Distributors management - EAI bus)
(EAI bus - Customer data management application)
(EAI bus - Financial application)
(Financial application - EAI bus)
(EAI bus - ERP)
(EAI bus - Distributors management)
(EAI bus - DC order management)
(Production scheduliing - ERP)
(EAI bus - Financial application HQ)
(EAI bus - Invoicing application)
(EAI bus - Order management application)
(Financial application HQ - EAI bus)
(Invoicing (Distributors) - EAI bus)
(ERP - Production scheduliing)
(Shipping application - EAI bus)
(EAI bus - Invoicing (Distributors))
(CRM project - Redesigned business processes)
(Redesigned business processes - Approve customer data)
(CRM transformation program - Customer order monitoring project)
(Target state - Customer order monitoring application)
(Target state - Order information service)
(Redesigned business processes - Track customer order)
(Transition state - Approve customer data)
(Deployed CRM application - CRM system)
(Transition state - Target state)
(Customer order monitoring project - Redesigned business processes)
(Deployed Customer order monitoring application - Customer order monitoring application)
(Redesigned business processes - Customer approval service)
(Redesigned business processes - Process customer order)
(CRM project - Deployed CRM application)
(Transition state - Process customer order)
(Customer order monitoring project - Deployed Customer order monitoring application)
(Current state - Transition state)
(Redesigned business processes - Order information service)
(Target state - Track customer order)
(Transition state - CRM system)
(CRM transformation program - CRM project)
(Transition state - Customer approval service)
Realizes (Business Transformation Project - Business service)
Realizes (IT Development Project - Application service)
(Warehouse - Storage)
(Hot strip mill - Finished steel)
(Rail transport - Transportation)
(Conveyor belts - Iron ore)
(Cokes factory - Cokes)
(Sinter factory - Sinters)
(Cokes factory - Coal)
(Rail transport - Hot strip mill)
(Pellet factory - Pellets)
(Blast furnace - Steel making)
(Rail transport - Blast furnace)
(Rail transport - Warehouse)
(Steel plant - Casting)
(Blast furnace - Sinters)
(Conveyor belts - Coal)
(Sinter factory - Iron ore)
(Blast furnace - Cokes)
(Steel plant - Liquid iron)
(Hot strip mill - Rolling)
(Rail transport - Steel plant)
(Warehouse - Finished steel)
(Blast furnace - Pellets)
(Rail transport - Cokes factory)
(Pellet factory - Iron ore)
(Steel plant - Oxygen)
(Steel plant - Steel slabs)
(Steel plant - Scrap)
(Blast furnace - Liquid iron)
(Hot strip mill - Steel slabs)
(Customer - Complete building)
(Inefficient order fullfilment - Suboptimal sales processes)
(Complete building - Obtain beams)
(Suboptimal client profiling - Improve customer relationship management)
(Price out-of-date - Order already designed and priced)
(Unified view of customer company-wide - Improve client profiling)
(Manufacture beams - On-time delivery)
(On-time delivery - Order already designed and priced)
(Average revenue per customer is too low - Suboptimal sales processes)
(Complete building - On-time delivery)
(Enhance sales risk management - Maximization of average revenue per customer)
(Customer - On-time delivery)
(Business performance - Lead time to customer too long)
(Optimize order handling - Inefficient order fullfilment)
(Management - Business performance)
(Building products manufacturer - On-time delivery)
(Unified view of customer company-wide - Customer data integration and standardization)
(Improve customer relationship management - Market pressure for service innovation)
(Increase sales processes coordination - Lack of global and consistent view over customer)
(Design still valid - On-time delivery)
(Unified view of customer company-wide - Improve marketing/service strategy)
(Lack of global and consistent view over customer - Suboptimal sales processes)
(Unified customer order view company-wide - Increase coordination between sales and production processes)
(Share unified customer data across sales processes - Increase sales processes coordination)
(Service quality - Customer)
(Innovate customer services - Underdeveloped customer relationship)
(Average revenue per customer is too low - Customer Retention)
(Customer satisfaction - Customer)
(Average revenue per customer is too low - Innovate customer services)
(Lead time to customer too long - Increase coordination between sales and production processes)
(Stop bulk-order system - Optimize order handling)
(Management - Service quality)
(Unified view of customer company-wide - Improve customer relationship management)
(Obtain beams - Order already designed and priced)
(Unified view of customer company-wide - Optimize order handling)
(Suboptimal client profiling - Improve client profiling)
(Building products manufacturer - Manufacture beams)
(Market pressure for service innovation - Improve marketing/service strategy)
(Underdeveloped customer relationship - Suboptimal client profiling)
(Unified view of customer company-wide - Unified customer order view company-wide)
(Share unified customer data across sales processes - Increase data transparency)
(Unified view of customer company-wide - Increase data transparency)
(Service quality - Underdeveloped customer relationship)
(Average revenue per customer is too low - Maximization of average revenue per customer)
(Suboptimal sales processes - Business performance)
(Management - Customer satisfaction)
(Suboptimal sales processes - Increase coordination between sales and production processes)
(Design still valid - Order already designed and priced)
(Lack of global and consistent view over customer - Increase data transparency)
(Customer satisfaction - Lead time to customer too long)
(Service quality - Market pressure for service innovation)
(Inefficient order fullfilment - Lead time to customer too long)
(Customer data integration and standardization - Increase data transparency)
(Unified customer order view company-wide - Optimize order handling)
(Partition 2 - DBMS)
(Partition 1 - Message Queuing)
(Processing raw materials - Steel making)
(Rolling - Storage)
(Partition 2 - Message Queuing)
(Partition 1 - DBMS)
(Mainframe - LAN)
(Authentication & Authorization - Network service)
(Mainframe - Partition 2)
(Mainframe - Messaging service)
(Mainframe - Language service)
(Mainframe - Partition 1)
(Process control software - Roll)
(Distributed Servers - LAN)
(Distributed Servers - Authentication & Authorization)
(Partition 2 - Hardware device)
(Distributed Servers - Operating system)
(Mainframe - Database service)
(Steel making - Casting)
(Storage - Transportation)
(Casting - Rolling)
Realizes (Server - Application component)
Composite elements (added during conversion to ArchiMate 3.0)
(Production unit - Production unit controller)
(Unit - Process cell unit controller)
(Production line - Production line controller)
( - Processing raw materials)
(Process cell - Process cell controller)
(Logistics processes - Logistics)
(Work cell - Work cell controller)
(Physical production processes - Production)
(Area - Production line)
(Site - Enterprise)
(Area - Production unit)
(Area - Process cell)
(Process cell - Unit)
(Unit - Batch operations)
(Production unit - Continuous operations)
(Production line - Work cell)
(Work cell - Repetitive or discrete operations)
(Site - Area)
Strategy elements
(Produce steel products - Sell products)
(Procure raw materials - Manufacture steel products)
(Manufacture steel products - Store products)
(Store products - Sell products)
(Produce steel products - Store products)
(Produce steel products - Manufacture steel products)
(Produce steel products - Distribute products)
(Sell products - Distribute products)
(Produce steel products - Procure raw materials)
( - Develop approved proposal)
( - Evaluate customer credit)
( - Plan order)
Implementation and Migration
CRM implementation and migration
Views current state
Value stream realization view
Business functions
Steel production process
Value stream
Process DCorders_IT
Transmit orders_IT_all
Organisation dpts
Process DC orders
Cust. services
Transmit orders to PC
Contracting_IT
Processes interdependencies
Verify total exposure
Application architecture
Steel production factory
Inform customer
Contracting
Register order
Infrastructure view
Register order_IT
Evaluate credit risk
Frameworks
Functional enterprise-control model
Functional enterprise-control model (2)
08. ArchiMate generic example
05. Equipment hierarchy
07. Object model summary
02. Activity model of production operations management
01.2 Enterprise functions
01.1 Summary functional enterprise-control model
03. CRM functional model
04. Enterprise business function usage of CRM application functions
01.3 Control functions
06. Message verbs by transaction models
Scenarios
05. ISA-95 messages exchanged
02. Order-to-contract
01. Stakeholder
03. Order fulfillment
New Order Message Flow
04. Change in production schedule
Motivation view
Compare Approaches
Views target state
Vision
Business functions_new
Register order_new_IT
Contracting_new_IT
Application architecture_new_1
Org. structure_new
Processes interdependencies
Cust. services_new
Cust. services_new
Process customer order_new
CRM behavior_new_4
CRM behavior_new_2
CRM structure_new
Process customer order_new_IT
CRM behavior_new_3
Layered view
Register order_new
Evaluate credit risk_new
Contracting_new
Track customer order_new_IT
CRM behavior_new_1
01. Functional enterprise-control model
Motivation - business performance focus
Business performance - solutions
Customer satisfaction focus - solutions
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