| |
|
Customer satisfaction |
Customer |
| |
|
Customer satisfaction |
Lead time to customer too long |
| |
|
Service quality |
Customer |
| |
|
Service quality |
Market pressure for service innovation |
| |
|
Service quality |
Underdeveloped customer relationship |
| |
|
Market pressure for service innovation |
Improve marketing/service strategy |
| |
|
Suboptimal client profiling |
Improve client profiling |
| |
|
Suboptimal client profiling |
Improve customer relationship management |
| |
|
Inefficient order fullfilment |
Lead time to customer too long |
| |
|
Management |
Customer satisfaction |
| |
|
Management |
Service quality |
| |
|
Underdeveloped customer relationship |
Suboptimal client profiling |
| |
|
Innovate customer services |
Underdeveloped customer relationship |
| |
|
Unified view of customer company-wide |
Improve client profiling |
| |
|
Unified view of customer company-wide |
Improve marketing/service strategy |
| |
|
Unified view of customer company-wide |
Improve customer relationship management |
| |
|
Unified view of customer company-wide |
Customer data integration and standardization |
| |
|
Improve customer relationship management |
Market pressure for service innovation |
