This section describes the role of the TRM, the components of the TRM, and using other TRMs.
43.1.1 Role of the TRM in the Foundation Architecture
The TOGAF Foundation Architecture is an architecture of generic services and functions that provides a foundation on which more
specific architectures and architectural components can be built. This Foundation Architecture is embodied within the Technical
Reference Model (TRM), which provides a model and taxonomy of generic platform services.
The TRM is universally applicable and, therefore, can be used to build any system architecture.
43.1.2 TRM Components
Any TRM has two main components:
A taxonomy, which defines terminology, and provides a coherent description of the components and conceptual structure of
an information system
An associated TRM graphic, which provides a visual representation of the taxonomy, as an aid to understanding
The objective of the TOGAF TRM is to provide a widely accepted core taxonomy, and an appropriate visual representation of that
taxonomy. The TRM graphic is illustrated in 43.3 TRM in Detail , and the taxonomy is explained in 43.4 Application Platform - Taxonomy .
43.1.3 Other TRMs
One of the great difficulties in developing an architecture framework is in choosing a TRM that works for everyone.
The TOGAF TRM was originally derived from the Technical Architecture Framework for Information Management (TAFIM) TRM (which in
turn was derived from the IEEE 1003.0 model). This TRM is "platform-centric": it focuses on the services and structure of the
underlying platform necessary to support the use and re-use of applications (i.e., on application portability). In particular, it
centers on the interfaces between that platform and the supported applications, and between the platform and the external
environment.
The current TOGAF TRM is an amended version of the TAFIM TRM, which aims to emphasize the aspect of interoperability as well as
that of portability.
The objective of the TRM is to enable structured definition of the standardized application platform and its associated
interfaces. The other entities, which are needed in any specific architecture, are only addressed in the TRM insofar as they
influence the application platform. The underlying aim in this approach is to ensure that the higher-level building blocks which
make up business solutions have a complete, robust platform on which to run.
Other architectural models - taxonomies and/or graphics - not only are possible, but may be preferable for some enterprises. For
example, such an enterprise-specific model could be derived by extension or adaptation of the TOGAF TRM. Alternatively, a different
taxonomy may be embodied in the legacy of previous architectural work by an enterprise, and the enterprise may prefer to perpetuate
use of that taxonomy. Similarly, an enterprise may prefer to represent the TOGAF taxonomy (or its own taxonomy) using a different
form of graphic, which better captures legacy concepts and proves easier for internal communication purposes.
In addition to its use as a reference model for the development of technology architecture, the TRM can be used as a taxonomy to
develop a Standards Information Base (SIB) within a specific organization. The core of TOGAF is its ADM: the TRM is a tool used in
applying the ADM in the development of specific architectures. Provided consistency between TRM and SIB are maintained, the TOGAF
ADM is valid whatever the choice of specific taxonomy, TRM graphic, or SIB toolset.
43.2 High-Level Breakdown
This section describes the major elements of the TRM.
43.2.1 Overview
The coarsest breakdown of the TRM is shown in Technical Reference Model - High-Level View , which
shows three major entities (Application Software, Application Platform, and Communications Infrastructure) connected by two
interfaces (Application Platform Interface and Communications Infrastructure Interface).
Figure 43-1: Technical Reference Model - High-Level View
The diagram says nothing about the detailed relationships between the entities; only that they exist.
Each of the elements in this diagram is discussed in detail in 43.3 TRM in Detail .
43.2.2 Portability and Interoperability
The high-level TRM seeks to emphasize two major common architectural objectives:
Application Portability, via the Application Platform Interface - identifying the set of services that are to be made
available in a standard way to applications via the platform
Interoperability, via the Communications Infrastructure Interface - identifying the set of Communications Infrastructure
services that are to be leveraged in a standard way by the platform
Both of these goals are essential to enable integration within the enterprise and trusted interoperability on a global scale
between enterprises.
In particular, the high-level model seeks to reflect the increasingly important role of the Internet as the basis for inter- and
intra-enterprise interoperability.
The horizontal dimension of the model in Technical Reference Model - High-Level View represents
diversity, and the shape of the model is intended to emphasize the importance of minimum diversity at the interface between the
Application Platform and the Communications Infrastructure.
This in turn means focusing on the core set of services that can be guaranteed to be supported by every IP-based network, as the
foundation on which to build today's interoperable enterprise computing environments.
43.3 TRM in Detail
This section describes the TRM in detail, including platform service categories and external environment sub-entities.
IT architectures derived from TOGAF may differ greatly depending on the requirements of the information system. In practice,
many architectures will not include all of the services discussed here, and many will include additional services to support
Application Software that is specific to the organization or to its vertical industry.
In building an architecture, users of TOGAF should assess their own requirements and select the services, interfaces, and
standards that satisfy their own business needs.
The detailed TRM recognizes two categories of Application Software:
Business Applications, which implement business processes for a particular enterprise or vertical industry. The internal
structure of business applications relates closely to the specific application software configuration selected by an
organization.
Infrastructure Applications, which provide general-purpose business functionality, based on infrastructure
services.
During development of the Technology Architecture, business applications and infrastructure applications are important sources
of requirements for Technology Architecture services, and the selection of standards for the Application Platform will be
influenced strongly by the Application Software configuration to be supported.
43.3.3.1 Business Applications
Business applications are applications that are specific to a particular enterprise or vertical industry. Such applications
typically model elements of an enterprise's domain of activity or business processes. Examples of business applications might
include:
Patient record management services used in the Medical industry
Inventory management services used in the Retail industry
Geological data modeling services used in the Petroleum industry
Over time, particular business applications may become infrastructure applications, if they become sufficiently ubiquitous,
interoperable, and general-purpose to be potentially useful to a broad range of enterprise IT users.
43.3.3.2 Infrastructure Applications
Infrastructure applications are applications that have all, or nearly all, of the following characteristics:
Widespread availability as Commercial Off-The-Shelf (COTS) software means that it is uneconomic to consider custom
implementation.
User interaction is an important part of the application's function.
Implementations are based on infrastructure services.
Implementations may include significant extensions beyond that needed to use the underlying infrastructure services.
Interoperability is a strong requirement.
Examples of applications in this category include:
Electronic payment and funds transfer services
Electronic mail client services
Publish and subscribe
Intelligent agents
Calendaring and scheduling services
Groupware services
Workflow services
Spreadsheets
Presentation software
Document editing and presentation
Management applications, performing general-purpose system and network management functions for the system administrator
Software engineering tools, providing software development functions for systems development staff
Infrastructure applications have strong dependencies on lower-level services in the architecture. For example, a workflow
application may use platform services such as messaging or transaction processing to implement the flow of work among tasks.
Similarly, a groupware application is likely to make extensive use of both data and communication services for the structure of
documents, as well as the mechanics of storing and accessing them.
Infrastructure applications by definition are applications that are considered sufficiently ubiquitous, interoperable, and
general-purpose within the enterprise to be effectively considered as part of the IT infrastructure. Just as business applications
may over time come to be regarded as infrastructure applications, so infrastructure applications are normally candidates for
inclusion as infrastructure services in future versions of an IT architecture.
43.3.4 Application Platform
43.3.4.1 Platform Concept
The term "platform" is used in many different ways within the IT industry today. Because of the different usages, the term is
often qualified; for example, "application platform", "standardized" and "proprietary platforms", "client" and "server
platforms", "distributed computing platform", "portability platform". Common to all these usages is the idea that someone
needs a set of services provided by a particular kind of platform, and will implement a "higher-level" function that makes use of
those services.
The TOGAF TRM focuses on the Application Platform, and the "higher-level function" is the set of Application Software, running
on top of the Application Platform, that is needed to address the enterprise's business requirements.
It is important to recognize that the Application Platform in the TOGAF TRM is a single, generic, conceptual entity. From the
viewpoint of the TOGAF TRM, the Application Platform contains all possible services. In a specific Target Architecture, the
Application Platform will contain only those services needed to support the required functions.
Moreover, the Application Platform for a specific Target Architecture will typically not be a single entity, but rather a
combination of different entities for different, commonly required functions, such as desktop client, file server, print server,
application server, Internet server, database server, etc., each of which will comprise a specific, defined set of services
necessary to support the specific function concerned.
It is also important to recognize that many of the real-world IT systems that are procured and used today to implement a
Technology Architecture come fully equipped with many advanced services, which are often taken for granted by the purchaser. For
example, a typical desktop computer system today comes with software that implements services from most if not all of the service
categories of the TOGAF TRM. Since the purchaser of such a system often does not consider anything "smaller" than the total
bundle of services that comes with the system, that service bundle can very easily become the "platform". Indeed, in the absence
of a Technology Architecture to guide the procurement process, this is invariably what happens. As this process is repeated across
an enterprise, different systems purchased for similar functions (such as desktop client, print server, etc.) can contain markedly
different bundles of services.
Service bundles are represented in a Technology Architecture in the form of "building blocks". One of the key tasks of the IT
architect in going from the conceptual Application Platform of the TRM to an enterprise-specific Technology Architecture is to look
beyond the set of real-world platforms already in existence in the enterprise. The IT architect must analyze the services actually
needed in order to implement an IT infrastructure that meets the enterprise's business requirements in the optimal manner, and to
define the set of optimal Solution Building Blocks (SBBs) - real-world "platforms" - to implement that architecture.
43.3.4.2 Extending the TRM
The TOGAF TRM identifies a generic set of platform services, and provides a taxonomy in which these platform services are
divided into categories of like functionality. A particular organization may need to augment this set with additional services or
service categories which are considered to be generic in its own vertical market segment.
The set of services identified and defined for the Application Platform will change over time. New services will be required as
new technology appears and as application needs change.
43.3.4.3 Interfaces Between Services
In addition to supporting Application Software through the Application Platform Interface (API), services in the Application
Platform may support each other, either by openly specified interfaces which may or may not be the same as the API, or by private,
unexposed interfaces. A key goal of architecture development is for service modules to be capable of replacement by other modules
providing the same service functionality via the same service API. Use of private, unexposed interfaces among service modules may
compromise this ability to substitute. Private interfaces represent a risk that should be highlighted to facilitate future
transition.
43.3.4.4 Future Developments
The TRM deals with future developments in the Application Platform in two ways. Firstly, as interfaces to services become
standardized, functionality which previously formed part of the Application Software entity migrates to become part of the
Application Platform. Secondly, the TRM may be extended with new service categories as new technology appears.
Examples of functional areas which may fall into Application Platform service categories in the future include:
Spreadsheet functions, including the capability to create, manipulate, and present information in tables or charts; this
capability should include fourth generation language-like capabilities that enable the use of programming logic within
spreadsheets
Decision support functions, including tools that support the planning, administration, and management of projects
Calculation functions, including the capability to perform routine and complex arithmetic calculations
Calendar functions, including the capability to manage projects and co-ordinate schedules via an automated calendar
The Communications Infrastructure provides the basic services to interconnect systems and provide the basic mechanisms for
opaque transfer of data. It contains the hardware and software elements which make up the networking and physical communications
links used by a system, and of course all the other systems connected to the network. It deals with the complex world of networks
and the physical Communications Infrastructure, including switches, service providers, and the physical transmission media.
A primary driver in enterprise-wide Technology Architecture in recent years has been the growing awareness of the utility and
cost-effectiveness of the Internet as the basis of a Communications Infrastructure for enterprise integration. This is causing a
rapid increase in Internet usage and a steady increase in the range of applications linking to the network for distributed
operation.
The Application Platform Interface (API) specifies a complete interface between the Application Software and the underlying
Application Platform across which all services are provided. A rigorous definition of the interface results in application
portability, provided that both platform and application conform to it. For this to work, the API definition must include the
syntax and semantics of not just the programmatic interface, but also all necessary protocol and data structure definitions.
Portability depends on the symmetry of conformance of both applications and the platform to the architected API. That is, the
platform must support the API as specified, and the application must use no more than the specified API.
The API specifies a complete interface between an application and one or more services offered by the underlying Application
Platform. An application may use several APIs, and may even use different APIs for different implementations of the same
service.
43.3.7 Communications Infrastructure Interface
The Communications Infrastructure Interface is the interface between the Application Platform and the Communications
Infrastructure.
Technical Reference Model - High-Level View seeks to reflect the increasingly important role of the
Internet as the basis for inter- and intra-enterprise interoperability. The horizontal dimension of the model in Technical Reference Model - High-Level View represents diversity, and the shape of the model is specifically
intended to emphasize minimum diversity at the interface between the Application Platform and the Communications
Infrastructure.
In particular, the model emphasizes the importance of focusing on the core set of services that can be guaranteed to be
supported by every IP-based network, as the foundation on which to build today's interoperable enterprise computing
environments.
43.3.8 Qualities
Besides the set of components making up the TRM, there is a set of attributes or qualities that are applicable across the
components. For example, for the management service to be effective, manageability must be a pervasive quality of all platform
services, applications, and Communications Infrastructure services.
Another example of a service quality is security. The proper system-wide implementation of security requires not only a set of
Security services, corresponding to the security services category shown in the platform, but also the support (i.e., the
"security awareness") of software in other parts of the TRM. Thus, an application might use a security service to mark a file as
read-only, but it is the correct implementation of the security quality in the operating system services which prevents write
operations on the file. Security and operating system services must co-operate in making the file secure.
Qualities are specified in detail during the development of a Target Architecture. Some qualities are easier than others to
describe in terms of standards. For instance, support of a set of locales can be defined to be part of the specification for the
international operation quality. Other qualities can better be specified in terms of measures rather than standards. An example
would be performance, for which standard APIs or protocols are of limited use.
43.4 Application Platform - Taxonomy
This section describes the Application Platform taxonomy, including basic principles and a summary of services and qualities. A
detailed taxonomy of platform services and qualities can be found in 43.5 Detailed Platform Taxonomy .
43.4.1 Basic Principles
The TOGAF TRM has two main components:
A taxonomy, which defines terminology, and provides a coherent description of the components and conceptual structure of
an information system
An associated TRM graphic, which provides a visual representation of the taxonomy, as an aid to understanding
This section describes in detail the taxonomy of the TOGAF TRM. The aim is to provide a core taxonomy that provides a useful,
consistent, structured definition of the Application Platform entity and is widely acceptable.
No claims are made that the chosen categorization is the only one possible, or that it represents the optimal choice.
Indeed, it is important to emphasize that the use of TOGAF, and in particular the TOGAF ADM, is in no way dependent on use of
the TOGAF TRM taxonomy. Other taxonomies are perfectly possible, and may be preferable for some organizations.
For example, a different taxonomy may be embodied in the legacy of previous architectural work by an organization, and the
organization may prefer to perpetuate use of that taxonomy. Alternatively, an organization may decide that it can derive a more
suitable, organization-specific taxonomy by extending or adapting the TOGAF TRM taxonomy.
In the same way, an organization may prefer to depict the TOGAF taxonomy (or its own taxonomy) using a different form of TRM
graphic, which better captures legacy concepts and proves easier for internal communication purposes.
43.4.2 Application Platform Service Categories
The major categories of services defined for the Application Platform are listed below.
Note that "Object Services" does not appear as a category in the TRM taxonomy. This is because all the individual object
services are incorporated into the relevant main service categories. However, the various descriptions are also collected into a
single subsection (see 43.4.2.1 Object-Oriented Provision of Services) in order to provide a single
point of reference which shows how object services relate to the main service categories.
Besides the platform service categories delineated by functional category, service qualities affect Information Systems
Architectures. A service quality describes a behavior such as adaptability or manageability. Service qualities have a pervasive
effect on the operation of most or all of the functional service categories.
In general a requirement for a given level of a particular service quality requires one or more functional service categories to
co-operate in achieving the objective. Usually this means that the software building blocks that implement the functional services
contain software which contributes to the implementation of the quality.
For the quality to be provided properly, all relevant functional services must have been designed to support it. Service
qualities may also require support from software in the Application Software entity and the External Environment as well as the
Application Platform.
In some cases, a service quality affects each of the service categories in a similar fashion, while in other cases, the service
quality has a unique influence on one particular service category. For instance, international operation depends on most of the
service categories in the same way, both providing facilities and needing their co-operation for localization of messages, fonts,
and other features of a locale, but it may have a more profound effect on the software engineering services, where facilities for
producing internationalized software may be required.
During the process of architecture development, the architect must be aware of the existence of qualities and the extent of
their influence on the choice of software building blocks used in implementing the architecture. The best way of making sure that
qualities are not forgotten is to create a quality matrix, describing the relationships between each functional service and the
qualities that influence it.
43.4.3.2 Taxonomy of Service Qualities
The service qualities presently identified in the TRM taxonomy are:
Availability (the degree to which something is available for use), including:
Manageability, the ability to gather information about the state of something and to control it
Serviceability, the ability to identify problems and take corrective action, such as to repair or upgrade a component in
a running system
Performance, the ability of a component to perform its tasks in an appropriate time
Reliability, or resistance to failure
Recoverability, or the ability to restore a system to a working state after an interruption
Locatability, the ability of a system to be found when needed
Assurance, including:
Security, or the protection of information from unauthorized access
Integrity, or the assurance that data has not been corrupted
Credibility, or the level of trust in the integrity of the system and its data
Usability, or ease-of-operation by users, including:
International Operation, including multi-lingual and multi-cultural abilities
Adaptability, including:
Interoperability, whether within or outside the organization (for instance, interoperability of calendaring or
scheduling functions may be key to the usefulness of a system)
Scalability, the ability of a component to grow or shrink its performance or capacity appropriately to the demands of
the environment in which it operates
Portability, of data, people, applications, and components
Extensibility, or the ability to accept new functionality
The ability to offer access to services in new paradigms such as object-orientation
43.5 Detailed Platform Taxonomy
This section provides a detailed taxonomy of platform services and qualities.
43.5.1 Data Interchange Services
Data interchange services provide specialized support for the exchange of information between applications and the external
environment. These services are designed to handle data interchange between applications on the same platform and applications on
different (heterogeneous) platforms. An analogous set of services exists for object-oriented data interchange, which can be found
under Data Interchange services and Externalization services in 43.5.13 Object-Oriented Provision of
Services .
Document Generic Data Typing and Conversion services are supported by specifications for encoding the data (e.g., text,
picture, numeric, special character) and both the logical and visual structures of electronic documents, including compound
documents.
Graphics Data Interchange services are supported by device-independent descriptions of picture elements for vector-based
graphics and descriptions for raster-based graphics.
Specialized Data Interchange services are supported by specifications that describe data used by specific vertical
markets. Markets where such specifications exist include the Medical, Library, Dental, Assurance, and Oil industries.
Electronic Data Interchange services are used to create an electronic (paperless) environment for conducting commerce
and achieving significant gains in quality, responsiveness, and savings afforded by such an environment. Examples of applications
that use electronic commerce services include: vendor search and selection; contract award; product data; shipping, forwarding, and
receiving; customs; payment information; inventory control; maintenance; tax-related data; and insurance-related data.
Fax services are used to create, examine, transmit, and/or receive fax images.
The following functional areas are currently supported mainly by Application Software, but are progressing towards migration
into the Application Platform:
Raw Graphics Interface functions support graphics data file formats such as TIFF, JPEG, GIF, and CGM.
Text Processing functions, including the capability to create, edit, merge, and format text.
Document Processing functions, including the capability to create, edit, merge, and format documents. These functions
enable the composition of documents that incorporate graphics, images, and even voice annotation, along with stylized text.
Included are advanced formatting and editing functions such as style guides, spell checking, use of multiple columns, table of
contents generation, headers and footers, outlining tools, and support for scanning images into bit-mapped formats. Other
capabilities include compression and decompression of images or whole documents.
Publishing functions, including incorporation of photographic quality images and color graphics, and advanced formatting
and style features such as wrapping text around graphic objects or pictures and kerning (i.e., changing the spacing between text
characters). These functions also interface with sophisticated printing and production equipment. Other capabilities include color
rendering and compression and decompression of images or whole documents.
Video Processing functions, including the capability to capture, compose, edit, compress, and decompress video
information using formats such as MPEG. Still graphics and title generation functions are also provided.
Audio Processing functions, including the capability to capture, compose, edit, compress, and decompress audio
information.
Multimedia Processing functions, including the capability to store, retrieve, modify, sort, search, and print all or any
combination of the above-mentioned media. This includes support for microfilm media, optical storage technology that allows for
storage of scanned or computer produced documents using digital storage techniques, a scanning capability, and data compression and
decompression.
Media Synchronization functions allow the synchronization of streams of data such as audio and video for presentation
purposes.
Information Presentation and Distribution functions are used to manage the distribution and presentation of information
from batch and interactive applications. These functions are used to shield business area applications from how information is
used. They allow business area applications to create generic pools of information without embedding controls that dictate the use
of that information. Information distribution and presentation functions include the selection of the appropriate formatting
functions required to accomplish the distribution and presentation of information to a variety of business area applications and
users. Information presentation and distribution functions also include the capability to store, archive, prioritize, restrict, and
recreate information.
Hypertext functions support the generation, distribution, location, search, and display of text and images either
locally or globally. These functions include searching and browsing, hypertext linking, and the presentation of multimedia
information.
43.5.2 Data Management Services
Central to most systems is the management of data that can be defined independently of the processes that create or use it,
maintained indefinitely, and shared among many processes. Data management services include:
Data Dictionary/Repository services allow data administrators and information engineers to access and modify data about
data (i.e., metadata). Such data may include internal and external formats, integrity and security rules, and location within a
distributed system. Data dictionary and repository services also allow end users and applications to define and obtain data that is
available in the database. Data administration defines the standardization and registration of individual data element types to
meet the requirements for data sharing and interoperability among information systems throughout the enterprise. Data
administration functions include procedures, guidelines, and methods for effective data planning, analysis, standards, modeling,
configuration management, storage, retrieval, protection, validation, and documentation. Data dictionaries are sometimes tied to a
single Database Management System (DBMS), but heterogeneous data dictionaries will support access to different DBMSs. Repositories
can contain a wide variety of information including Management Information Bases (MIB) or CASE-related information. Object-oriented
systems may provide repositories for objects and interfaces, described under Implementation Repository services and Interface
Repository services in 43.5.13 Object-Oriented Provision of Services .
Database Management System (DBMS) services provide controlled access to structured data. To manage the data, the DBMS
provides concurrency control and facilities to combine data from different schemas. Different types of DBMS support different data
models, including relational, hierarchical, network, object-oriented, and flat-file models. Some DBMSs are designed for special
functions such as the storage of large objects or multimedia data. DBMS services are accessible through a programming language
interface, an interactive data manipulation language interface (such as SQL), or an interactive/fourth-generation language
interface. Look-up and retrieval services for objects are described separately under Query services in 43.5.13 Object-Oriented Provision of Services . For efficiency, DBMSs often provide specific services to
create, populate, move, backup, restore, recover, and archive databases, although some of these services could be provided by the
general file management capabilities described in 43.5.7 Operating System Services or a specific backup
service. Some DBMSs support distribution of the database, including facilities for remotely updating records, data replication,
locating and caching data, and remote management.
Object-Oriented Database Management System (OODBMS) services provide storage for objects and interfaces to those
objects. These services may support the Implementation Repository, Interface Repository, and Persistent Object services in 43.5.13 Object-Oriented Provision of Services .
File Management services provide data management through file access methods including indexed sequential (ISAM) and
hashed random access. Flat file and directory services are described in 43.5.7 Operating System
Services .
The following functional areas are currently supported mainly by Application Software, but are progressing towards migration
into the Application Platform:
Query Processing functions that provide for interactive selection, extraction, and formatting of stored information from
files and databases. Query processing functions are invoked via user-oriented languages and tools (often referred to as fourth
generation languages), which simplify the definition of searching criteria and aid in creating effective presentation of the
retrieved information (including use of graphics).
Screen Generation functions that provide the capability to define and generate screens that support the retrieval,
presentation, and update of data.
Report Generation functions that provide the capability to define and generate hardcopy reports composed of data
extracted from a database.
Networking/Concurrent Access functions that manage concurrent user access to Database Management System (DBMS)
functions.
Warehousing functions that provide the capability to store very large amounts of data - usually captured from other
database systems - and to perform online analytical processing on it in support of ad hoc queries.
43.5.3 Graphics and Imaging Services
Graphics services provide functions required for creating, storing, retrieving, and manipulating images. These services
include:
Graphical Object Management services, including defining multi-dimensional graphic objects in a form that is independent
of output devices, and managing hierarchical structures containing graphics data. Graphical data formats include two- and
three-dimensional geometric drawings as well as images.
Drawing services support the creation and manipulation of images with software such as GKS, PEX, PHIGS, or OpenGL.
The following functional areas are currently supported mainly by Application Software, but are progressing towards migration
into the Application Platform:
Imaging functions providing for the scan, creation, edit, compression, and decompression of images in accordance with
recognized image formatting standards; for example, PIKS/IPI, OpenXIL, or XIE.
43.5.4 International Operation Services
As a practice, information system developers have generally designed and developed systems to meet the requirements of a
specific geographic or linguistic market segment, which may be a nation or a particular cultural market. To make that information
system viable, or marketable, to a different segment of the market, a full re-engineering process was usually required. Users or
organizations that needed to operate in a multi-national or multi-cultural environment typically did so with multiple, generally
incompatible information processing systems.
International operation provides a set of services and interfaces that allow a user to define, select, and change between
different culturally-related application environments supported by the particular implementation. In general, these services should
be provided in such a way that internationalization issues are transparent to the application logic.
Character Sets and Data Representation services include the capability to input, store, manipulate, retrieve,
communicate, and present data independently of the coding scheme used. This includes the capability to maintain and access a
central character set repository of all coded character sets used throughout the platform. Character sets will be uniquely
identified so that the end user or application can select the coded character set to be used. This system-independent
representation supports the transfer (or sharing) of the values and syntax, but not the semantics, of data records between
communicating systems. The specifications are independent of the internal record and field representations of the communicating
systems. Also included is the capability to recognize the coded character set of data entities and subsequently to input,
communicate, and present that data.
Cultural Convention services provide the capability to store and access rules and conventions for cultural entities
maintained in a cultural convention repository called a "locale". Locales should be available to all applications. Locales
typically include date and currency formats, collation sequences, and number formats. Standardized locale formats and APIs allow
software entities to use locale information developed by others.
Local Language Support services provide the capability to support more than one language concurrently on a system.
Messages, menus, forms, and online documentation can be displayed in the language selected by the user. Input from keyboards that
have been modified locally to support the local character sets can be correctly interpreted.
The proper working of international operation services depends on all the software entities involved having the capability
to:
Use locales
Switch between locales as required
Maintain multiple active locales
Access suitable fonts
This requires software entities to be written to a particular style and to be designed from the outset with internationalization
in mind.
43.5.5 Location and Directory Services
Location and directory services provide specialized support for locating required resources and for mediation between service
consumers and service providers.
The World Wide Web, based on the Internet, has created a need for locating information resources, which currently is mainly
satisfied through the use of search engines. Advancements in the global Internet, and in heterogeneous distributed systems, demand
active mediation through broker services that include automatic and dynamic registration, directory access, directory
communication, filtration, and accounting services for access to resources.
Directory services provide services for clients to establish where resources are, and by extension how they can be
reached. "Clients" may be humans or computer programs, and "resources" may be a wide variety of things, such as names, email
addresses, security certificates, printers, web pages, etc.
Special-Purpose Naming services provide services that refer names (ordered strings of printable characters) to objects
within a given context (namespaces). Objects are typically hierarchically organized within namespaces. Examples are:
File systems
Security databases
Process queues
Service Location services provide access to "Yellow Pages" services in response to queries based on constraints.
Registration services provide services to register identity, descriptions of the services a resource is providing, and
descriptions of the means to access them.
Filtering services provide services to select useful information from data using defined criteria.
Accounting services provide services such as account open, account update, account balance, account detail, account
close, account discounts, account bill/usage tally, account payment settlement based on message traffic, and/or connection time,
and/or resource utilization, and/or broker-specific (e.g., value-based).
43.5.6 Network Services
Network services are provided to support distributed applications requiring data access and applications interoperability in
heterogeneous or homogeneous networked environments.
A network service consists of both an interface and an underlying protocol.
Data Communications, which include interfaces and protocols for reliable, transparent, end-to-end data transmission
across communications networks. Data communications services include both high-level functions (such as file transfer, remote
login, remote process execution, or PC integration services) and low-level functions (such as a sockets API) giving direct access
to communications protocols.
Electronic Mail services include the capability to send, receive, forward, store, display, retrieve, prioritize,
authenticate, and manage messages. This includes the capability to append files and documents to messages. Messages may include any
combination of data, text, audio, graphics, and images and should be capable of being formatted into standard data interchange
formats. This service includes the use of directories and distribution lists for routing information, the ability to assign
priorities, the use of pre-formatted electronic forms, and the capability to trace the status of messages. Associated services
include a summarized listing of incoming messages, a log of messages received and read, the ability to file or print messages, and
the ability to reply to or forward messages.
Distributed Data services provide access to, and modification of, data/metadata in remote or local databases. In a
distributed environment, data not available on the local database is fetched from a remote data server at the request of the local
client.
Distributed File services provide for transparent remote file access. Applications have equivalent access to data
regardless of the data's physical location. Ancillary services for this function can include transparent addressing, cached data,
data replication, file locking, and file logging.
Distributed Name services provide a means for unique identification of resources within a distributed computing system.
These services are available to applications within the network and provide information that can include resource name, associated
attributes, physical location, and resource functionality. Note that all system resources should be identifiable, in all
information systems, by the distributed name. This permits physical location to change, not only to accommodate movement, but also
load balancing, system utilization, scaling (adding processors and moving resources to accommodate the increased resources),
distributed processing, and all aspects of open systems. Distributed name services include directory services such as X.500 and
network navigation services. Distributed name services include ways to locate data objects both by name and by function. 43.5.13 Object-Oriented Provision of Services describes equivalent services under Naming services and Trading
services, respectively.
Distributed Time services provide synchronized time co-ordination as required among distributed processes in different
timezones. An equivalent service is described under Time services in 43.5.13 Object-Oriented Provision of
Services .
Remote Process (Access) services provide the means for dispersed applications to communicate across a computer network.
These services facilitate program-to-program communications regardless of their distributed nature or operation on heterogeneous
platforms. Remote process services including remote procedure call (RPC) and asynchronous messaging mechanisms underpin
client/server applications.
Remote Print Spooling and Output Distribution services provide the means for printing output remotely. The services
include management of remote printing including printer and media selection, use of forms, security, and print queue
management.
The following functional areas are currently supported mainly by Application Software, but are progressing towards migration
into the Application Platform:
Enhanced Telephony functions, including call set-up, call co-ordination, call forwarding, call waiting, programmed
directories, teleconferencing, automatic call distribution (useful for busy customer service categories), and call detail
recording.
Shared Screen functions that provide audio teleconferencing with common workstation windows between two or more users.
This includes the capability to refresh windows whenever someone displays new material or changes an existing display. Every user
is provided with the capability to graphically annotate or modify the shared conference window.
Video-Conferencing functions that provide two-way video transmission between different sites. These functions include
call set-up, call co-ordination, full motion display of events and participants in a bi-directional manner, support for the
management of directing the cameras, ranging from fixed position, to sender directed, to receiver directed, to automated sound
pickup.
Broadcast functions that provide one-way audio or audio/video communications functions between a sending location and
multiple receiving locations or between multiple sending and receiving locations.
Mailing List functions that allow groups to participate in conferences. These conferences may or may not occur in real
time. Conferees or invited guests can drop in or out of conferences or subconferences at will. The ability to trace the exchanges
is provided. Functions include exchange of documents, conference management, recording facilities, and search and retrieval
capabilities.
43.5.7 Operating System Services
Operating system services are responsible for the management of platform resources, including the processor, memory, files, and
input and output. They generally shield applications from the implementation details of the machine. Operating system services
include:
Kernel Operations provide low-level services necessary to:
Create and manage processes and threads of execution
Execute programs
Define and communicate asynchronous events
Define and process system clock operations
Implement security features
Manage files and directories
Control input/output processing to and from peripheral devices
Command Interpreter and Utility services include mechanisms for services at the operator level, such as:
Comparing, printing, and displaying file contents
Editing files
Searching patterns
Evaluating expressions
Logging messages
Moving files between directories
Sorting data
Executing command scripts
Local print spooling
Scheduling signal execution processes
Accessing environment information
Batch Processing services support the capability to queue work (jobs) and manage the sequencing of processing based on
job control commands and lists of data. These services also include support for the management of the output of batch processing,
which frequently includes updated files or databases and information products such as printed reports or electronic documents.
Batch processing is performed asynchronously from the user requesting the job.
File and Directory Synchronization services allow local and remote copies of files and directories to be made identical.
Synchronization services are usually used to update files after periods of offline working on a portable system.
43.5.8 Software Engineering Services
The functional aspect of an application is embodied in the programming languages used to code it. Additionally, professional
system developers require tools appropriate to the development and maintenance of applications. These capabilities are provided by
software engineering services, which include:
Programming Language services provide the basic syntax and semantic definition for use by a software developer to
describe the desired Application Software function. Shell and executive script language services enable the use of operating system
commands or utilities rather than a programming language. Shells and executive scripts are typically interpreted rather than
compiled, but some operating systems support compilers for executive scripts. In contrast, some compilers produce code to be
interpreted at run time. Other tools in this group include source code formatters and compiler compilers.
Object Code Linking services provide the ability for programs to access the underlying application and operating system
platform through APIs that have been defined independently of the computer language. It is used by programmers to gain access to
these services using methods consistent with the operating system and specific language used. Linking is operating
system-dependent, but language-independent.
Computer-Aided Software Engineering (CASE) Environment and Tools services include systems and programs that assist in
the automated development and maintenance of software. These include, but are not limited to, tools for requirements specification
and analysis, for design work and analysis, for creating, editing, testing, and debugging program code, for documenting, for
prototyping, and for group communication. The interfaces among these tools include services for storing and retrieving information
about systems and exchanging this information among the various components of the system development environment. An adjunct to
these capabilities is the ability to manage and control the configuration of software components, test data, and libraries to
record changes to source code or to access CASE repositories. Other language tools include code generators and translators,
artificial intelligence tools, and tools like the UNIX system command make, which uses
knowledge of the inter-dependencies between modules to recompile and link only those parts of a program which have changed.
Graphical User Interface (GUI) Building services assist in the development of the Human Computer Interface (HCI)
elements of applications. Tools include services for generating and capturing screen layouts, and for defining the appearance,
function, behavior, and position of graphical objects.
Scripting Language services provide interpreted languages which allow the user to carry out some complicated function in
a simple way. Application areas served by special-purpose scripting languages include calculation, graphical user interface
development, and development of prototype applications.
Language Binding services provide mappings from interfaces provided by programming languages onto the services provided
by the Application Platform. In many cases the mapping is straightforward since the platform supplies analogous services to those
expected by the application. In other cases the language binding service must use a combination of Application Platform services to
provide a fully functional mapping.
Run-Time Environment services provide support for Application Software at run time. This support includes locating and
connecting dynamically linked libraries, or even emulation of an operating environment other than the one which actually
exists.
Application Binary Interface services provide services that make the Application Platform comply with defined
application binary interface standards.
43.5.9 Transaction Processing Services
Transaction Processing (TP) services provide support for the online processing of information in discrete units called
"transactions", with assurance of the state of the information at the end of the transaction. This typically involves
predetermined sequences of data entry, validation, display, and update or inquiry against a file or database. It also includes
services to prioritize and track transactions. TP services may include support for distribution of transactions to a combination of
local and remote processors.
A transaction is a complete unit of work. It may comprise many computational tasks, which may include user interface, data
retrieval, and communications. A typical transaction modifies shared resources. Transactions must also be able to be rolled back
(that is, undone) if necessary, at any stage. When a transaction is completed without failure, it is committed. Completion of a
transaction means either commitment or rollback.
Typically a TP service will contain a transaction manager, which links data entry and display software with processing,
database, and other resources to form the complete service.
The sum of all the work done anywhere in the system in the course of a single transaction is called a "global transaction".
Transactions are not limited to a single Application Platform.
Transaction Manager services, which allow an application to demarcate transactions, and direct their completion.
Transaction manager services include:
Starting a transaction
Co-ordination of recoverable resources involved in a transaction
User interface services define how users may interact with an application. Depending on the capabilities required by users and
the applications, these interfaces may include the following:
Graphical Client/Server services that define the relationships between client and server processes operating graphical
user interface displays, usually within a network. In this case, the program that controls each display unit is a server process,
while independent user programs are client processes that request display services from the server.
Display Objects services that define characteristics of display elements such as color, shape, size, movement, graphics
context, user preferences, font management, and interactions among display elements.
Window Management services that define how windows are created, moved, stored, retrieved, removed, and related to each
other.
Dialog Support services translate the data entered for display to that which is actually displayed on the screen (e.g.,
cursor movements, keyboard data entry, and external data entry devices).
Printing services support output of text and/or graphical data, including any filtering or format conversion necessary.
Printing services may include the ability to print all or part of a document, to print and collate more than one copy, to select
the size and orientation of output, to choose print resolution, colors, and graphical behavior, and to specify fonts and other
characteristics.
Computer-Based Training and Online Help services provide an integrated training environment on user workstations.
Training is available on an as-needed basis for any application available in the environment. Electronic messages are provided at
the stroke of a key from anywhere within the application. This includes tutorial training on the application in use and the
availability of offline, on-site interactive training.
Character-Based services, which deal with support for non-graphical terminals. Character-based services include support
for terminal type-independent control of display attributes, cursor motions, programmable keys, audible signals, and other
functions.
The services associated with a window system include the visual display of information on a screen that contains one or more
windows or panels, support for pointing to an object on the screen using a pointing device such as a mouse or touch-screen, and the
manipulation of a set of objects on the screen through the pointing device or through keyboard entry. Other user interfaces
included are industrial controls and virtual reality devices.
43.5.11 Security Services
Security services are necessary to protect sensitive information in the information system. The appropriate level of protection
is determined based upon the value of the information to the business area end users and the perception of threats to it.
To be effective, security needs to be made strong, must never be taken for granted, and must be designed into an architecture
and not bolted on afterwards. Whether a system is stand-alone or distributed, security must be applied to the whole system. It must
not be forgotten that the requirement for security extends not only across the range of entities in a system but also through
time.
In establishing a security architecture, the best approach is to consider what is being defended, what value it has, and what
the threats to it are. The principal threats to be countered are:
Loss of confidentiality of data
Unavailability of data or services
Loss of integrity of data
Unauthorized use of resources
Counters to these threats are provided by the following services:
Identification and Authentication services provide:
Identification, accountability, and audit of users and their actions
Authentication and account data
Protection of authentication data
Active user status information
Password authentication mechanisms
System Entry Control services provide:
Warning to unauthorized users that the system is security-aware
Authentication of users
Information, displayed on entry, about previous successful and unsuccessful login attempts
User-initiated locking of a session preventing further access until the user has been re-authenticated
Audit services provide authorized control and protection of the audit trail, recording of detailed information
security-relevant events, and audit trail control, management, and inspection.
Access Control services provide:
Access control attributes for subjects (such as processes) and objects (such as files)
Enforcement of rules for assignment and modification of access control attributes
Enforcement of access controls
Control of object creation and deletion, including ensuring that re-use of objects does not allow subjects to accidentally gain
access to information previously held in the object
Non-Repudiation services provide proof that a user carried out an action, or sent or received some information, at a
particular time. Non-repudiation services also appear under Security services in 43.5.13 Object-Oriented
Provision of Services .
Security Management services provide secure system set-up and initialization, control of security policy parameters,
management of user registration data, and system resources and restrictions on the use of administrative functions.
Trusted Recovery services provide recovery facilities such as restoring from backups in ways that do not compromise
security protection.
Encryption services provide ways of encoding data such that it can only be read by someone who possesses an appropriate
key, or some other piece of secret information. As well as providing data confidentiality for trusted communication, encryption
services are used to underpin many other services including identification and authentication, system entry control, and access
control services.
Trusted Communication services provide:
A secure way for communicating parties to authenticate themselves to each other without the risk of an eavesdropper
subsequently masquerading as one of the parties
A secure way of generating and verifying check values for data integrity
Data encipherment and decipherment for confidentiality and other purposes
A way to produce an irreversible hash of data for support of digital signature and non-repudiation functions
Generation, derivation, distribution, storage, retrieval, and deletion of cryptographic keys
Security services require other software entities to co-operate in:
Access control for resources managed by the entity
Accounting and audit of security-relevant events
The import and export of data
Potentially all other security services depending on the particular implementation approach
Security services are one category where a wide view is particularly important, as a chain is only as strong as its weakest
link. This is one category of services where the external environment has critical implications on the Application Platform. For
instance, the presence of a firewall may provide a single point of access onto a network from the outside world, making it possible
to concentrate access control in one place and relax requirements behind the firewall.
43.5.12 System and Network Management Services
Information systems are composed of a wide variety of diverse resources that must be managed effectively to achieve the goals of
an open system environment. While the individual resources (such as printers, software, users, processors) may differ widely, the
abstraction of these resources as managed objects allows for treatment in a uniform manner. The basic concepts of management -
including operation, administration, and maintenance - may then be applied to the full suite of information system components along
with their attendant services.
System and network management functionality may be divided in several different ways; one way is to make a division according to
the management elements that generically apply to all functional resources. This division reduces as follows:
User Management services provide the ability to maintain a user's preferences and privileges.
Configuration Management (CM) services address four basic functions:
Identification and specification of all component resources
Control, or the ability to freeze configuration items, changing them only through agreed processes
Status accounting of each configuration item
Verification through a series of reviews to ensure conformity between the actual configuration item and the information
recorded about it
These services include: Processor CM, Network CM, Distributed System CM, Topology CM, and Application CM. Processor CM takes a
platform-centric approach. Network CM and Distributed System CM services allow remote systems to be managed and monitored including
the interchange of network status. Topology CM is used to control the topology of physical or logical entities that are
distributed. Application CM focuses on applications. Configuration management also appears as Change Management services in 43.5.13 Object-Oriented Provision of Services .
Performance Management services monitor performance aspects of hardware, platform and application software, and network
components and provide ways to tune the system to meet performance targets.
Availability and Fault Management services allow a system to react to the loss or incorrect operation of system
components including hardware, platform software, and application software.
Accounting Management services provide the ability to cost services for charging and reimbursement.
Security Management services control the security services in accordance with applicable security policies.
Print Management services provide the ability to manage both local and remote print spooling services.
Network Management services comprise elements of all the services described above, but are often treated as a separate
service.
Backup and Restore services provide a multi-level storage facility to ensure continued data security in case of
component or subsystem failure.
Online Disk Management services manage the utilization of disk storage against threshold values and invoke corrective
action.
License Management services support the effective enforcement of software license agreements. Licensing services for
objects are described under Licensing services in 43.5.13 Object-Oriented Provision of Services .
Capacity Management services address three basic functions:
Capacity management analyzing current and historic performance and capacity
Workload management to identify and understand applications that use the system
Capacity planning to plan required hardware resources for the future
Software Installation services support distribution, installation, removal, relocation, activation, and automatic update
of software or data packages from transportable media or over networks. Similar services for objects are described under
Installation and Activation services in 43.5.13 Object-Oriented Provision of Services .
The following functional areas are currently supported mainly by Application Software, but are progressing towards migration
into the Application Platform:
Trouble Ticketing services support the generation, processing, and tracking of problem reports. Trouble ticketing is a
term originating in the telecommunications world, referring to the ability to pass fault reports both within and between
telecommunications service providers. In this environment, faults are often found by a customer of one provider, while the cause of
the problem lies within the administrative domain of another provider. Trouble ticketing is a common service that may be useful to
an increasing range of applications if the necessary work is done to extend it from telecommunications into wider areas of
distributed applications such as email.
This breakout of system and network management services parallels the breakout of emerging OSI network management, thereby
presenting an overall coherent framework that applies equally to whole networks and the individual nodes of the networks.
One important consideration of the standards supporting the services in this category is that they should not enforce specific
management policies, but rather enable a wide variety of different management policies to be implemented, selected according to the
particular needs of the end-user installations.
System and network management services require the co-operation of other software entities in:
Providing status information
Notifying events
Responding to management instructions
43.5.13 Object-Oriented Provision of Services
This section shows how services are provided in an object-oriented manner. "Object Services" does not appear as a category in
the Technical Reference Model (TRM) since all the individual object services are incorporated as appropriate in the given service
categories.
An object is an identifiable, encapsulated entity that provides one or more services that can be requested by a client. Clients
request a service by invoking the appropriate method associated with the object, and the object carries out the service on the
client's behalf. Objects provide a programming paradigm that can lead to important benefits, including:
Increased modularity
A reduction in errors
Ease of debugging
Object management services provide ways of creating, locating, and naming objects, and allowing them to communicate in a
distributed environment. The complete set of object services identified so far is listed below for the sake of completeness. Where
a particular object service is part of a more generally applicable service category, a pointer to the other service category is
given. Object services include:
Object Request Broker (ORB) services, which enable objects to transparently make and receive requests and responses in a
distributed environment. ORB services include:
Implementation Repository services support the location and management of object implementations. The services resemble
those provided by the Data Dictionary/Repository services in 43.5.2 Data Management Services .
Installation and Activation services provide ways to distribute, install, activate, and relocate objects. This
corresponds to the Software Installation services in 43.5.12 System and Network Management Services
.
Interface Repository services support the storage and management of information about interfaces to objects. The
services resemble those provided by the Data Dictionary/Repository services in 43.5.2 Data Management
Services .
Replication services support replication of objects in distributed systems, including management of consistency between
the copies.
Common Object services, which provide basic functions for using and implementing objects. These are the services
necessary to construct any distributed application. Common object services include:
Change Management services provide for version identification and configuration management of object interfaces,
implementations, and instances. This corresponds to the Configuration Management services described in 43.5.12 System and Network Management Services .
Collections services provide operations on collections of objects, such as lists, trees, stacks, or queues. Services
include establishing, adding objects to, or removing them from collections, testing set membership, forming unions and
intersections of sets, and so on.
Concurrency Control services enable multiple clients to co-ordinate their access to shared resources. Synchronization
like this is normally provided using the Kernel services provided in 43.5.7 Operating System Services
.
Data Interchange services support the exchange of visible state information between objects. Depending on the kind of
object involved, this corresponds to one or more of the services provided in 43.5.1 Data Interchange
Services .
Event Management services provide basic capabilities for the management of events, including asynchronous events, event
"fan-in", notification "fan-out", and reliable event delivery.
Externalization services define protocols and conventions for externalizing and internalizing objects. Externalizing
means recording the object state in a stream of data, and internalizing means recreating an object state from a data stream. This
is one example of the Information Presentation and Distribution functions in 43.5.1 Data Interchange
Services .
Licensing services support policies for object licensing, and measurement and charging for object use. This corresponds
to the License Management services in 43.5.12 System and Network Management Services .
Lifecycle services define conventions for creating, deleting, copying, and moving objects. The creation of objects is
defined in terms of factory objects, which are objects that create other objects.
Naming services provide the ability to bind a name to an object, and to locate an object by its name. This is analogous
to the Distributed Name service described in 43.5.6 Network Services .
Persistent Object services provide common interfaces for retaining and managing the persistent state of objects. Objects
are often stored in an OODBMS, described as one of the services in 43.5.2 Data Management Services
.
Properties services support the creation, deletion, assignment, and protection of dynamic properties associated with
objects.
Query services support indexing and query operations on collections of objects that return a subset of the collection.
This is similar to database look-up, a part of the DBMS functions in 43.5.2 Data Management Services
.
Relationship services allow relationships between objects (such as ownership or containment) to be explicitly
represented as objects.
Security services support access control on objects and non-repudiation of operations on objects. Access control is
defined as a security service (see 43.5.11 Security Services). Non-repudiation, which is also a
Security service, provides proof that an action was carried out by a particular user at a particular time.
Start-Up services support automatic start-up and termination of object services at ORB start-up or termination.
Time services support synchronization of clocks in a distributed system. This is the same as the Distributed Time
service in 43.5.6 Network Services .
Trading services allow clients to locate objects by the services the objects provide, rather than by name. This is
similar to the Distributed Name service in 43.5.6 Network Services .
Transaction services provide facilities for grouping operations into atomic units, called "transactions", with the
certainty that a transaction will be carried out in its entirety or not at all. This corresponds to some of the Transaction Manager
services in 43.5.9 Transaction Processing Services .
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