Reservation Ticketing
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Manage Reservation Ticketing is a sub domain of the Sales domain. The following tasks are within the scope of this sub domain. It provides interfaces to external global distribution systems (GDS), such as Amadeus and independent online sites. The interfaces comprise technical functionality required to communicate with external systems, but not the GDS business functionality itself. It is also responsible for enabling call center agents to sell the airline’s product(s) and services, to inform customers, sell tickets to customers and provide services, such as ticket/EMD issuing, rebooking, reissuing, refunding. Furthermore it manages reservations and ticketing, i.e. preparation of "etix®" tickets, issuing of paper tickets, EMD’s, rebooking, reissuing, refunding, collection of payments. Lastly, it provides direct connect interface to third parties.