Management Area/Functions	Agent	Manager
Business Management:
Inventory Control	Yes	Yes
Accounting	Yes	Yes
(Charge-back, Financial management)
Policy Administration	No	No
Business Strategic Planning	No	No
Process Management	No	No
Information Services Management	No	No
(Help desk, Service level planning)
Organisational Planning	No	No
Configuration Management:
Configuration Design	Yes	Yes
Environmental Planning	No	No
Configuration Creation	Yes	Yes
Updating Configuration	Yes	Yes
Accessing Configuration	Yes	Yes
Software Administration:
Planning:	No	No
Distribution	No	No
Synchronisation	No	No
Installation	No	No
Activation	No	No
Testing	No	No
Backout	No	No
Monitoring and Tracking	No	No
Operations Management:
Workload and Operations Planning	No	No
Workload Control	Yes	Yes
Operations Control	Yes	Yes
Print Management	No	No

Performance Management:
Performance Planning	No	No
Performance Control and Monitoring	Yes	Yes
Performance Execution and Measurement	Yes	Yes
Problem Management:
Problem Process Planning	No	No
Problem Policy Planning	No	No
Problem Determination	Yes	Yes
Problem Analysis	No	No
Problem Bypass and Recovery	No	No
Problem Assignment	Yes	Yes
Problem Resolution and Verification	No	No
Security Management:
Authentication	No	No
Access Control	Yes	Yes
Non-repudiation	No	No
Integrity	No	No
Confidentiality	No	No
Security Audit	Yes	Yes
Key Management	No	No