|
|
Call Center Application |
Customer Relations |
| call report |
|
Call Center Application |
General CRM System |
|
|
Call Center Application |
Legal Expense CRM System |
| call report |
|
Call Center Application |
Web Portal |
|
|
Transition A: One Enterprise-Wide CRM System with Baseline Back-Office Systems |
Call Center Application |
|
|
FO General-Purpose Server |
Call Center Application |
|
|
Target: CRM, Back Office and Data Warehouse Operational |
Call Center Application |
|
|
Target: CRM, Back Office and Data Warehouse Operational |
Call Center Application |
|
|
General CRM System |
Call Center Application |
|
|
Legal Expense CRM System |
Call Center Application |
|
|
Front Office |
Call Center Application |