Referenced Documents

The following documents are referenced in this standard.

(Please note that the links below are good at the time of writing but cannot be guaranteed for the future.)

Normative References

This document does not contain any normative references at the time of publication. These may be added in a future release.

Informative References

  • [Adkins 2020] Building Secure and Reliable Systems, Best Practices for Designing, Implementing, and Maintaining Systems, by Heather Adkins, Betsy Beyer, Paul Blankinship, Ana Oprea, Piotr Lewandowski, and Adam Stubblefield, published by O’Reilly Media, March 2020; refer to: https://landing.google.com/sre/static/pdf/Building_Secure_and_Reliable_Systems.pdf

  • [Adler 2020] Bending the Law of Unintended Consequences: A Test-Drive Method for Critical Decision-Making in Organizations, by Richard M. Adler, 2020, published by Springer International Publishing

  • [Agile Alliance] Agile Glossary, published by the Agile Alliance®; refer to: www.agilealliance.org/agile101/agile-glossary/

  • [Agile Manifesto] Manifesto for Agile Software Development, 2001; refer to: www.agilemanifesto.org/

  • [Andreessen 2011] Why Software Is Eating The World, by Marc Andreessen, August 2011, published in the Wall Street Journal; refer to: www.wsj.com/articles/SB10001424053111903480904576512250915629460, retrieved April 25, 2020

  • [ANSI/IEEE] Standard Glossary of Software Engineering Terminology, STD-729-1991, published by ANSI/IEEE

  • [Atwood 2006] The Last Responsible Moment, by Jeff Atwood, October 2006; refer to: www.blog.codinghorror.com/the-last-responsible-moment/

  • [Auto Navigator] Capital One® Auto Navigator® App; refer to: www.capitalone.com/cars/

  • [Beaujean 2006] The “Moment of Truth” in Customer Service, by Marc Beaujean, Jonathan Davidson, and Stacey Madge, February 2006, published by McKinsey & Company; refer to: www.mckinsey.com/business-functions/organization/our-insights/the-moment-of-truth-in-customer-service

  • [Berdjag 2019] Automation Challenges of Socio-Technical Systems by Denis Berdjag, Choubeila Maaoui, Mohamed Sallak, and Frederic Vanderhaegen, July 2019, published by Wiley-ISTE

  • [Beyer 2016] Site Reliability Engineering: How Google Runs Production Systems, by Betsy Beyer, Chris Jones, Jennifer Petoff, Niall Richard Murphy, published by O’Reilly Media; refer to: https://landing.google.com/sre/sre-book/toc/index.html

  • [Beyer 2018] The Site Reliability Workbook: Practical Ways to Implement SRE, by Betsy Beyer, Niall Richard Murphy, David K. Rensin, Kent Kawahara, Stephen Thorne, published by O’Reilly Media, July 2018; refer to: https://landing.google.com/sre/workbook/toc/

  • [Blumberg 2018] Five Enterprise-Architecture Practices that Add Value to Digital Transformations, by Sven Blumberg, Olivier Bossert, and Jan Sokalski, November 2018, published by McKinsey & Company; refer to: www.mckinsey.com/business-functions/mckinsey-digital/our-insights/five-enterprise-architecture-practices-that-add-value-to-digital-transformations

  • [Bradley 2018] Strategy Beyond the Hockey Stick: People, Probabilities, and Big Moves to Beat the Odds, by Chris Bradley, Martin Hirt, and Sven Smit, March 2018, published by John Wiley & Sons

  • [Brandenburger 2019] Strategy Needs Creativity, by Adam Brandenburger, March-April 2019, published in the Harvard Business Review

  • [Brandolini 2019] Introducing EventStorming, by Alberto Brandolini, last updated on August 23rd 2019, published as an ebook on Leanpub; refer to www.leanpub.com/introducing_eventstorming

  • [Brosseau 2019] The Journey to an Agile Organization by Daniel Brosseau, Sherina Ebrahim, Christopher Handscomb, and Shail Thaker, May 2019, published by McKinsey & Company

  • [Burton 2014] Leverage Business Capability Modeling to Integrate Strategy With Execution, by Betsy Burton, Gartner Vice President & Distinguished Analyst, 2014

  • [C4 Model] The C4 Model for Visualising Software Architecture, Context, Containers, Components and Code; refer to: https://c4model.com

  • [Cagan 2018] Inspired: How to Create Tech Products Customers Love, by Marty Cagan, January 2018, published by John Wiley & Sons

  • [Campbell 2017] Operating Model Canvas: Aligning Operations and Organization with Strategy, by Andrew Campell, Mikel Gutierrez, and Mark Lancelott, April 2017, published by Van Haren Publishing

  • [Charan 2019] The Amazon Management System: The Ultimate Digital Business Engine That Creates Extraordinary Value for Both Customers and Shareholders, by Ram Charan and Julia Yang, December 2019, published by Ideapress Publishing

  • [Christensen 2013] The Innovator’s Solution: Creating and Sustaining Successful Growth, by Clayton M. Christensen and Michael E. Raynor, November 2013, published by Harvard Business Review Press

  • [Christensen 2016] Know Your Customers’ “Jobs-To-Be-Done”, by Clayton M. Christensen, Karen Dillon, David S. Duncan, and Taddy Hall, September 2016, published in the Harvard Business Review

  • [CJCSM 2005] Operation of the Joint Capabilities Integration and Development System, May 2005, published in the Chairman of the Joint Chiefs of Staff Manual; refer to: www.dau.edu/cop/e3/DAU%20Sponsored%20Documents/CJCSM%203170.01B.pdf

  • [CloudEvents] CloudEvents; refer to: www.cloudevents.io/

  • [Cockburn 2005] Hexagonal Architecture, by Alistair Cockburn; refer to: www.alistair.cockburn.us/hexagonal-architecture/

  • [Colyer 2020] Meaningful Availability, a blog post by Adrian Colyer on a paper by Hauer et al., NSDI, February 2020; refer to: https://www.blog.acolyer.org/2020/02/26/meaningful-availability/

  • [Coplien 2010] Lean Architecture, by James Coplien and Gertrud Bjørnvig, July 2010, published by Wiley

  • [Crawley 2016] Systems Architecture: Strategy and Product Development for Complex Systems, by Edward Crawley, Bruce Cameron, and Daniel Selva, 2016, published by Pearson Education Limited

  • [Cusumano 1998] Thinking Beyond Lean: How Multi Project Management is Transforming Product Development at Toyota and Other Companies, by Michael A. Cusumano and Kentaro Nobeoka, September 1998, published by Free Press

  • [Cusumano 2020] The Future of Platforms by Michael A. Cusumano, David B. Yoffie, and Annabelle Gawer, February 2020, published by The MIT Press

  • [Day 2019] See Sooner, Act Faster: How Vigilant Leaders Thrive in an Era of Digital Turbulence by George S. Day and Paul J. H. Schoemaker, October 2019, published by The MIT Press

  • [Dehghani 2019] How to Move Beyond a Monolithic Data Lake to a Distributed Data Mesh, by Zhamak Dehghani, May 2019; refer to: www.martinfowler.com/articles/data-monolith-to-mesh.html, retrieved January 20, 2020

  • [Dennis 2006] Getting the Right Things Done: A Leader’s Guide to Planning and Execution, by Pascal Dennis, December 2006, published by Lean Enterprise Institute

  • [DevOps 2015 & 2017] 2015 State of DevOps Report; refer to: www.researchgate.net/publication/302566896_2015_State_of_DevOps_Report and 2017 State of DevOps Report; refer to: www.services.google/fh/files/misc/state-of-devops-2017.pdf, retrieved January 20, 2020

  • [De Weck 2016] Engineering Systems – Meeting Human Needs in a Complex Technological World, by Olivier L. de Weck, Daniel Roos, and Christopher L. Magee, September 2016, published by MIT Press

  • [DORA State of DevOps Report 2019] DevOps Research & Assessment (DORA) 2019 State of DevOps Report; refer to https://services.google.com/fh/files/misc/state-of-devops-2019.pdf, retrieved May 3, 2020

  • [DPBoK 2020] The Digital Practitioner Body of Knowledge™ Standard (the DPBoK™ Standard), a standard of The Open Group (C196), January 2020, published by The Open Group; refer to: www.opengroup.org/library/c196

  • [Erder 2016] Continuous Architecture: Sustainable Architecture in an Agile and Cloud-Centric World, by Murat Erder and Pierre Pureur, Elsevier, November 2015, published by Morgan Kaufmann

  • [Evans 2003] Domain-Driven Design: Tackling Complexity in the Heart of Software, by Eric Evans, August 2003, published by Addison-Wesley Professional

  • [Event Storming] Event Storming Workshop Format; refer to: www.eventstorming.com/

  • [Fielding 2000] Architectural Styles and the Design of Network-Based Software Architectures, by Roy Fielding; published by the University of California; refer to: www.ics.uci.edu/fielding/pubs/dissertation/fielding_dissertation.pdf

  • [Ford 2017] Building Evolutionary Architectures, by Neal Ford, Patrick Kua, and Rebecca Parsons, September 2017, published by O’Reilly

  • [Forrester] Forrester® Research; refer to: www.forrester.com/Customer-Journey)

  • [Forsgren 2018] Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations, by Nicole Forsgren, Kim Humble, and Gene Kim, April 2018, published by Trade Select

  • [Fountaine 2019] Building the AI-Powered Organization: the Main Challenge isn’t Technology, it’s Culture, by Tim Fountaine, Brian McCarthy, and Tamim Saleh, July-August 2019, published in the Harvard Business Review

  • [Fowler] ExpositionalArchitecture, by Martin Fowler; refer to: www.martinfowler.com/bliki/ExpositionalArchitecture.html

  • [Fowler 2004] StranglerFigApplication, by Martin Fowler, June 2004; refer to: www.martinfowler.com/bliki/StranglerApplication.html

  • [Fowler 2013] Continuous Delivery, by Martin Fowler, May 2013; refer to: www.martinfowler.com/bliki/ContinuousDelivery.html

  • [Fowler 2014] Sacrificial Architecture, by Martin Fowler, October 2014; refer to: www.martinfowler.com/bliki/SacrificialArchitecture.html

  • [Fowler 2015] Making Architecture Matter – Martin Fowler Keynote, by Martin Fowler, July 2015, uploaded by O’Reilly Media; refer to: www.youtube.com/watch?v=DngAZyWMGR0

  • [Fowler 2019] Refactoring: Improving the Design of Existing Code, by Martin Fowler, January 2019, published by Addison-Wesley

  • [Friis Dam 2020] Personas – A Simple Introduction, by Rikke Friis Dam and Yu Siang Teo, 2020, published by the Interaction Design Foundation; refer to: www.interaction-design.org/literature/article/personas-why-and-how-you-should-use-them

  • [Furr 2019] Digital Doesn’t Have to Be Disruptive: The Best Results Can Come From Adaptation Rather Than Reinvention by Nathan Furr and Andrew Shipilov, July-August 2019, published in the Harvard Business Review

  • [George 2005] Fast Innovation: Achieving Superior Differentiation, Speed to Market, and Increased Profitability, by Michael George, James Works, and Kimberly Watson-Hemphill, July 2005, published by McGraw-Hill Education

  • [George 2018] Integrating Around the Consumer: A Path Forward for the Global Apparel Manufacturing Supply Chain, by Jon George and Peter Ting, November 2018, published by the Christensen Institute; refer to: www.christenseninstitute.org/wp-content/uploads/2019/03/Integrating-around-the-consumer-1.pdf

  • [Gilbreth 1921] Process Charts: First Steps in Finding the One Best Way to Do Work, by F. B. Gilbreth and L. M. Gilbreth, December 1921, presented at The Annual Meeting of The American Society of Mechanical Engineers

  • [GoF 1994] Design Patterns: Elements of Reusable Object-Oriented Software, by Erich Gamma, Richard Helm, Ralph Johnson, and John Vlissides, October 1994, published by Addison-Wesley

  • [Greyser 2019] What Does Your Corporate Brand Stand For?, by Stephen A. Greyser and Mats Urde, January-February 2019, published in the Harvard Business Review

  • [Groenfeldt 2018] Get Car Price And Finance Info Before Even Talking To A Car Salesman, by Tom Groenfeldt, March 2018, published by Forbes; refer to: www.forbes.com/sites/tomgroenfeldt/2018/03/13/get-car-price-and-finance-info-without-ever-talking-to-a-car-salesman/#43e794ba196a, retrieved on May 6, 2018

  • [Harrington 1991] Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness, by H. James Harrington, May 1991, published by McGraw-Hill Education

  • [Hodgson 2017] Feature Toggles (aka Feature Flags), by Peter Hodgson, October 2017, published in martinfowler.com; refer to: www.martinfowler.com/articles/feature-toggles.html

  • [Holland 2012] Signals and Boundaries: Building Blocks for Complex Adaptive Systems, by John H. Holland, January 2014, published by MIT Press

  • [Holland 2014] Complexity: A Very Short Introduction, by John H. Holland, July 2014, published by Oxford University Press

  • [Humble 2010] Continuous Delivery: Reliable Software Releases through Build, Test, and Deployment Automation, by Jez Humble and David Farley, July 2010, published by Addison-Wesley

  • [IETF® 2017] Uniform Resource Names (URNs), by P. Saint-Andre and J. Klensin, April 2017, published by the Internet Engineering Task Force (IETF®); refer to: www.tools.ietf.org/html/rfc8141

  • [Ishikawa 1985] What is Total Quality Control? The Japanese Way, by Kaoru Ishikawa, March 1985, published by Prentice Hall

  • [ISO/IEC 9126-1:2001] Software Engineering – Product Quality – Part 1: Quality Model, 2001, published by ISO (now withdrawn); refer to: https://www.iso.org/standard/22749.html

  • [ISO/IEC 25010:2011] Systems and Software Engineering – Systems and Software Quality Requirements and Evaluation (SQuaRE) – System and Software Quality Models, 2011, published by ISO; refer to: https://www.iso.org/standard/35733.html]

  • [ISO/IEC/IEEE 42010:2011] Systems and Software Engineering – Architecture Description, 2011, published by ISO; refer to: www.iso.org/standard/50508.html

  • [Johnson 2008] Reinventing your Business Model, by Mark W. Johnson, Clayton M. Christensen, and Henning Kagermann, December 2008, published in the Harvard Business Review

  • [Kalbach 2016] Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams by James Kalbach, December 2016, published by O’Reilly Media

  • [Kent 2012] Data and Reality: A Timeless Perspective on Perceiving and Managing Information in Our Imprecise World, Third Edition, by William Kent, February 2012, published by Technics Publications, LLC

  • [Kersten 2018] Project to Product: How to Survive and Thrive in the Age of Digital Disruption with the Flow Framework, by Mik Kersten, November 2018, published by IT Revolution Press

  • [Kim 2013] The Phoenix Project: A Novel about IT, DevOps, and Helping your Business Win, by Gene Kim, Kevin Behr, and George Spafford, January 2013, published by IT Revolution Press

  • [Kim 2016] The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations, by Gene Kim, Patrick Debois, and John Willis, December 2016, published by Trade Select

  • [Kniberg 2019] Spotify: A Scrum@Scale Case Study by Henrik Kniberg, August 2019, published by Scrum Alliance®; refer to: www.scrumalliance.org/agilematters/articles/spotify-a-scrumatscale-case-study, retrieved on April 20th at 11am

  • [Korzybski 1958] Science and Sanity: an Introduction to Non-Aristotelian Systems and General Semantics, by Alfred Korzybski, 1958, published by the Institute of General Semantics

  • [Krafcik 1988] Triumph of the Lean Production System, by John F. Krafcik, 1988, MIT International Motor Vehicle Program, published in the Sloan Management Review; refer to: www.lean.org/downloads/MITSloan.pdf, retrieved on March 22,2020

  • [Leffingwell 2011] Agile Software Requirements, by Dean Leffingwell, 2011, published by Addison-Wesley

  • [LEI] The Lean Enterprise Institute; refer to: www.lean.org/

  • [LEI] Strategy Deployment, The Lean Lexicon, Fifth Edition, by Chet Marchwinski, Alexis Schroeder, and John Shook, April 2004, published by the Lean Enterprise Institute; refer to: www.lean.org/lexicon/strategy-deployment

  • [LEI] True North, The Lean Lexicon, Fifth Edition, by Chet Marchwinski, Alexis Schroeder, and John Shook, April 2004, published by the Lean Enterprise Institute; refer to: www.lean.org/lexicon/true-north, retrieved on February 23, 2020

  • [Levitt 1960] Marketing Myopia, by Theodore Levitt, first published in 1960 and reprinted in the “Best of HBR” July-August 2004, Harvard Business Review; refer to: www.hbr.org/2004/07/marketing-myopia

  • [Levitt 1962] Innovation in Marketing: New Perspectives for Profit and Growth, by Theodore Levitt, June 1962, published by McGraw-Hill

  • [Liker 2017] The Toyota Way to Service Excellence: Lean Transformation in Service Organizations, by Jeffrey K. Liker and Karyn Ross, March 2017, published by McGraw Hill Education

  • [MacCormack 2007] Exploring the Duality between Product and Organizational Architectures: A Test of the “Mirroring” Hypothesis, Working Paper 08-039, by Alan MacCormack, John Rusnak, and Carliss Baldwin, 2007, published by the Harvard Business School; refer to: www.hbs.edu/faculty/Publication%20Files/08-039_1861e507-1dc1-4602-85b8-90d71559d85b.pdf

  • [Mandelbaum 2006] Value Engineering Handbook by Jay Mandelbaum and Danny L. Reed, 2006, published by the Institute for Defense Analysis

  • [Martin 1995] The Great Transition : Using the Seven Disciplines of Enterprise Engineering to Align People, Technology, and Strategy, by James Martin, January 1995, published by Amacom

  • [Martin 2014]] The Big Lie of Strategic Planning, by Roger L. Martin, January-February 2014, published by the Harvard Business Review; refer to: www.hbr.org/2014/01/the-big-lie-of-strategic-planning

  • [McChrystal 2015] Team of Teams: New Rules of Engagement for a Complex World, by General Stanley McChrystal, Tantum Collins, Chris Fussell, and David Silverman, November 2015, published by Penguin

  • [McKinsey 2019] Planning in an Agile Organization, by Santiago Comella-Dorda, Khushpreet Kaur, and Ahmad Zaidi, February 2019, published by McKinsey & Company; refer to: www.mckinsey.com/business-functions/mckinsey-digital/our-insights/planning-in-an-agile-organization

  • [Merriam-Webster] Merriam-Webster Dictionary; refer to: www.merriam-webster.com/

  • [Miraglia 2014] Systems Architectures and Innovation: the Modularity-Integrality Framework, by Stefano Miraglia, 2014, a Working Paper, published by the University of Cambridge

  • [MIT] Decision Rights and Governance; refer to: www.cisr.mit.edu/content/classic-topics-decision-rights

  • [MIT] Mastering Design Thinking; refer to: www.executive-ed.mit.edu/mastering-design-thinking

  • [MIT OCW 2010] Operations Strategy, MIT Course Number 15.769 Fall 2010, Massachusetts Institute of Technology Open Courseware; refer to: www.ocw.mit.edu/courses/sloan-school-of-management/15-769-operations-strategy-fall-2010/

  • [Morgan 2019] Designing the Future: How Ford™, Toyota™, and Other World-Class Organizations Use Lean Product Development to Drive Innovation and Transform their Business, by James M. Morgan and Jeffery K. Liker, November 2018, published by McGraw-Hill Education

  • [Murman 2002] Lean Enterprise Value: Insights from the MIT’s Lean Aerospace Initiative, by Earll M. Murman, Joel Cutcher-Gershenfeld, and Tom Allen, May 2002, published by AIAA

  • [Norman 2013] The Design of Everyday Things, by Don Norman, December 2013, published by MIT Press

  • [Northrop 2012] A Framework for Software Product Line Practice, Version 5.0, by Linda M. Northrop and Paul C. Clements, December 2012, published by the Software Engineering Institute

  • [Nygard] Architecture Decision Record Template; refer to: www.github.com/joelparkerhenderson/architecture-decision-record, retrieved on February 24, 2020

  • [Nygard 2011] Documenting Architecture Decisions, Michael Nygard Blog, 2015; refer to: www.thinkrelevance.com/blog/2011/11/15/documenting-architecture-decisions

  • [Nygard 2018] Release It! Design and Deploy Production-Ready Software, by Michael Nygard, January 2018, published by The Pragmatic Bookshelf

  • [O-AA Security Playbook 2021] O-AA™ Security Playbook, The Open Group Guide (G216), March 2021, published by The Open Group; refer to: www.opengroup.org/library/g216

  • [Ohno 1988] Toyota Production System: Beyond Large-Scale Production, by Taiichi Ohno and Norman Bodek, March 1988, published by Productivity Press

  • [Olsen 2015] The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback, by Dan Olsen, July 2015, published by John Wiley & Sons

  • [Parker 2016] Platform Revolution: How Networked Markets are Transforming the Economy – and How to Make them Work for You, by Geoffrey G. Parker, Marshall W. Van Alstyne, and Sangeet Paul Choudary, March 2016, published by W. W. Norton and Company

  • [Parnas 1972] On the Criteria to be Used in Decomposing Systems into Modules, by S. L. Parnas, 1972, published by Carnegie Mellon University

  • [Pasmore 2019] Reflections: Sociotechnical Systems Design and Organization Change, by William Pasmore, Stu Winby, Susan Albers Mohrman, and Rick Vanasse, 2019, published in the Journal of Change Management, Vol. 19

  • [Patton 2014] User Story Mapping: Discover the Whole Story, Build the Right Product, by Jeff Patton, September 2014, published by O’Reilly Media

  • [Paulchell 2016] Evolution of a Data Streaming Architecture: Enabling the Business to Turn Data into Insight, by Joseph Paulchell, Principal Software Engineer, 2016, published by Capital One Digital Engineering; refer to: www.resources.sei.cmu.edu/asset_files/Presentation/2016_017_001_454648.pdf, retrieved on May 6th 2020

  • [Porter 1996] What Is Strategy? by Michael E. Porter, November-December 1996, published in the Harvard Business Review

  • [Prehofer 2007] Compositionality in Software Platforms, by Christian Prehofer, Jilles van Gurp, and Jan Bosch, 2007, published by Nokia Research

  • [Raft] The Raft Consensus Algorithm; refer to: www.raft.github.io/

  • [Rezai 2016] When is Software Goods?, by Arezou Rezai, September 2016, published by Paris Smith LLP; refer to: www.parissmith.co.uk/blog/when-is-software-goods/

  • [Richards 2015] Software Architecture Patterns, by Mark Richards, February 2015, published by O’Reilly Media

  • [Richardson 2010] Understanding Customer Experience, by Adam Richardson, October 2010, published in the Harvard Business Review

  • [Ries 2009] Sharding for Startups, by Eric Ries, January 2009; refer to: www.startuplessonslearned.com/2009/01/sharding-for-startups.html

  • [Ries 2011] The Lean Startup: How Constant Innovation Creates Radically Successful Businesses, by Eric Ries, October 2011, published by Portfolio Penguin

  • [Rigby 2018] Agile at Scale, by Darrell K. Rigby, Jeff Sutherland, and Andy Noble, May-June 2018, published in the Harvard Business Review

  • [Ross 2019] Designed for Digital: How to Architect your Business for Sustained Success, by Jeanne W. Ross, Cynthia M. Beath, and Martin Mocker, September 2019, published by MIT Press

  • [Ross 2019] Why Hypotheses Beat Goals, by Jeanne Ross, April 2019, published by MIT Sloan Management Review; refer to: www.sloanreview.mit.edu/article/why-hypotheses-beat-goals/

  • [Rossman 2019] Think Like Amazon™: 50 1/2 Ideas to Become a Digital Leader, John Rossman, May 2019, published by McGraw-Hill Education

  • [Rother 2003] Learning to See – Value-Stream Mapping to Create Value and Eliminate Muda, Version 1.3, by Mike Rother and John Shook, June 2003, published by the Lean Enterprise Institute

  • [Rozanski 2005] Software Systems Architecture: Working with Stakeholders using Viewpoints and Perspectives, by Nick Rozanski and Eoin Woods, April 2005, published by Addison-Wesley

  • [Samaras 2013] Capabilities-Based Planning for Energy Security at Department of Defense Installations, by Constantine Samaras and Henry H. Willis, 2013, published by RAND Corporation

  • [Sawhney 2016] Putting Products into Services, by Mohanbir Sawhney, September 2016, published in the Harvard Business Review; refer to: www.hbr.org/2016/09/putting-products-into-services

  • [Scaled Agile, Inc.] Scaled Agile, Inc. The Provider of SAFe®; refer to: www.scaledagile.com

  • [Scheiber 2017] How Uber Uses Psychological Tricks to Push Its Drivers’ Buttons, by Noam Scheiber and graphics by Jon Huang, April 2017, published by the New York Times Company

  • [Schema.org] Schema.org is a collaborative, community activity with a mission to create, maintain, and promote schemas for structured data on the Internet, on web pages, in email messages, and beyond; refer to: www.schema.org/

  • [Schoemaker 2009] How to Make Sense of Weak Signals, by Paul J.H. Schoemaker and George S. Day, April 2009, published by Massachusetts Institute of Technology (MIT) Sloan Management Review (SMR); refer to: www.sloanreview.mit.edu/article/how-to-make-sense-of-weak-signals/

  • [Seddon 2003] Strategy and Business Models: What’s the Difference?, by Peter B. Seddon and Geoffrey P. Lewis, published in the Pacific Asia Conference on Information Systems (PACIS) 2003

  • [Seite 2010] The Concept of Modularisation of Industrial Services by Fabrice Seite, Oliver Schneider, and Andreas Nobs, 2010, published by IFIP International Federation for Information Processing and printed in Advances in Production Management Systems: New Challenges, New Approaches: International IFIP WG 5.7 Conference, APMS 2009, by B. Vallespir and T. Alix, November 2014, published by Springer

  • [Sen 1992] Inequality Re-Examined, by Amartya Sen, 1992, published by Clarendon Press

  • [Shoup 2014] From the Monolith to Micro-Services, by Randy Shoup, October 2014, published by slideshare.net; refer to: www.slideshare.net/RandyShoup/monoliths-migrations-and-microservices

  • [Simon 1962] The Architecture of Complexity, by Herbert A. Simon, December 1962, published in the Proceedings of the American Philosophical Society, Volume 106

  • [Simon 2018] Liquid Software: How to Achieve Trusted Continuous Updates in the DevOps World, by Fred Simon, Yoav Landman, Baruch Sadogursky, May 2018, published by CreateSpace Independent Publishing Platform

  • [Singh 2020] Mobile Deep Learning with TensorFlow Lite, ML Kit, and Flutter, by Anubhav Singh and Rimjhim Bhadani, April 2020, published by Packt Publishing

  • [Skelton 2019] Team Topologies: Organizing Business and Technology Teams for Fast Flow, by Matthew Skelton and Manuel Pais, September 2019, published by IT Revolution Press

  • [Spear 1999] Decoding the DNA of the Toyota Production System, by Steven Spear and H. Kent Bowen, September-October 1999, published by the Harvard Business Review; refer to: www.hbr.org/1999/09/decoding-the-dna-of-the-toyota-production-system

  • [sre.google] sre.google; refer to: https://sre.google/

  • [Stanford 2010] An Introduction to Design Thinking – Process Guide, by the Hasso Plattner Institute of Design, Stanford

  • [Steiglitz 2019] The Discrete Charm of the Machine: Why the World Became Digital, by Kenneth Steiglitz, February 2019, published by Princeton University Press

  • [Sull 2015] Why Strategy Execution Unravels – and What to Do About It, by Donald Sull, Rebecca Homkes, and Charles Sull, March 2015, published in the Harvard Business Review

  • [Sutcliff 2019] The Two Big Reasons That Digital Transformations Fail, by Mike Sutcliff, Raghav Narsalay, and Aarohi Sen, October 2019, published by the Harvard Business School

  • [TFX User Guide] TFX User Guide; refer to: www.tensorflow.org/tfx/guide

  • [TOGAF Standard 2018] The TOGAF® Standard, Version 9.2, a standard of The Open Group (C182), April 2018, published by The Open Group; refer to: www.opengroup.org/library/c182

  • [Ton 2010] Zara: Managing Stores for Fast Fashion, by Zeynep Ton, Elena Corsi, and Vincent Dessain, January 2010, revised edition, published by Harvard Business School

  • [Traynor 2016] Focus on the Job, Not the Customer by Des Tranor, 2016, published by Inside Intercom; refer to: www.intercom.com/blog/when-personas-fail-you/, retrieved on 30/04/2020

  • [Trist 1951] Some Social and Psychological Consequences of the Longwall Method of Coal-Getting by E. L. Trist and K.W Bamforth, 1951, published by The Tavistock Institute

  • [Ulrich 1993] The Role of Product Architecture in the Manufacturing Firm, by Karl Ulrich, December 1993, Research Policy, final version received by MIT, Sloan School of Management

  • [Ulrich 2020] Product Design and Development, Seventh Edition, by Karl T. Ulrich, Steven D. Eppinger, and Maria C. Yang. 2020, published by McGraw-Hill

  • [Van Mieghem 2015] Operations Strategy: Principles and Practice, Second Edition, by Jan A. Van Mieghem and Gad Allon, January 2015, published by Dynamic Ideas

  • [Vanderhaegen 2019] Automation Challenges of Socio-Technical Systems, by Frederic Vanderhaegen, Choubeila Maaoui, Denis Berdjag, and Mohamed Sallak, July 2019, published by Wiley-ISTE

  • [Vandermerwe 1988] Servitization of Business: Adding Value by Adding Services, by Sandra Vandermerwe and Juan Rada, Winter 1988, published in the European Management Journal, Volume 6, Issue 4

  • [Vaughn 2013] Implementing Domain-Driven Design, by Vaughn Vernon, February 2013, published by Addison-Wesley Professional

  • [Ward 2014] Lean Product and Process Development, Second Edition, by Allen C. Ward and Durward K. Sobek II, February 2014, published by the Lean Enterprise Institute

  • [Weill 2005] How Effective is Your IT Governance? Research Briefing, by Peter Weill and Jeanne Ross, 2005, published by MIT CISR

  • [Wikipedia®] List of System Quality Attributes, published by Wikipedia®; refer to: en.wikipedia.org/wiki/List_of_system_quality_attributes

  • [Wind 2015] Beyond Advertising: Creating Value Through All Customer Touchpoints, by Yoram (Jerry) Wind and Catharine Findiesen Hays, published by Wiley 2015

  • [Wind 2016] Beyond Advertising: Creating Value through All Customer Touchpoints, by Yoram (Jerry) Wind and Catharine Findiesen Hays, February 2016, published by John Wiley & Sons

  • [Womack 1996] Lean Thinking: Banish Waste and Create Wealth in Your Corporation by James P. Womack and Daniel T. Jones, 1996, published by Simon & Schuster

  • [World-Class EA 2017] World-Class EA: Governors’ Approach to Developing and Exercising an Enterprise Architecture Governance Capability (W178), July 2017, published by The Open Group; refer to: www.opengroup.org/library/w178

  • [Wu 2010] Operational Capabilities: The Secret Ingredient by Sarah Jinhui Wu†, Steven A. Melnyk, and Barbara B. Flynn, November 2010, published in Decision Sciences, Volume 41, No. 4