A Note from the Authors

This is a novel from The Open Group Press: The Turning Point: A Novel About Agile Architects Building a Digital Foundation.

The novel is about a fictional company on a Digital Transformation [1] journey. The story is seen through the eyes of the main character, Dr. Kathleen Stone, Chief Architect for ArchiSurance. Kathleen and her team uncover many of the typical problems faced by companies as they make decisions to deploy digital technologies.

The story describes the foundational work necessary for companies that would like to deploy digital technology at a faster pace. It describes the difficulties that companies encounter due to organizational structures that have caused redundant roles, processes, information, and tools over the course of many years. This is frequently the case when functional groups focus on their own goals versus common outcomes across value streams. The ArchiSurance Digital Transformation calls for a new way of working in cross-functional teams that align with the flow of work and new technology being deployed.

The authors enjoyed reading the books “The Phoenix Project” [2] and “The Unicorn Project” [3] and have taken a similar approach for this Digital Customer Intimacy story; an easy read that provides guidance for a Digital Transformation. Many of The Open Group standards are used throughout the story to solve complications that arise during the ArchiSurance Digital Transformation. The TOGAF® framework, the IT4IT™ Reference Architecture, and the ArchiMate® modeling language are the primary standards featured.

The story will appeal to many roles in a company because it explains how Enterprise Architecture helps to characterize the work that needs to be accomplished by the organization to drive a transformation initiative. Many of the details and artifacts that were generated are provided in the Bonus Material.

At any time you can refer to the following list of the characters in the story to remind yourself of the roles they play in the transformation journey.

Cast of Characters, in Order of Appearance

Dr. Kathleen Stone

Chief Architect

Dick Masterson

Chief Information Officer (CIO)

Amy Lee

Agile Coach, External Consultant

Sven Stone

Kathleen’s Husband

Tony Gonzales

Kathleen’s Assistant

Terri Nichols

Business Architect: Develop Products

Rakesh Gupta

Business Architect: Market and Sell Products

Greg Morrison

Business Architect: Manage Policies and Claims

Philip Potter

Business Architect: Serve Customers

Chris Keller

Domain/Solution Architect: Big Data

Brad Nelson

Company President (CEO)

Carl Highfield

Domain/Solution Architect: Cloud

Sarah Condor

Head of Program Management Office (PMO)

Jamar Johnson

Domain/Solution Architect: IoT

Ben Cohen

Business Analyst

Hans Pickle

Program Manager

Craig Evans

Product Owner

Jasmine Williams

Customer Relations Manager

Nick Ross

Lead Business Architect

Brutus

The Dog

Bart Sanders

Security Guard

Fiona Hoekstra

Chief Financial Officer (CFO)

Steve Nunn

President and CEO of The Open Group