Order information service
(
)
Cust. services_new
Layered view
Cust. services_new
CRM implementation and migration
Cust. services
Processes interdependencies
Track customer order_new_IT
Processes interdependencies
Inform customer
Order information service
Customer
Track customer order
Order information service
Inform customer on order
Order information service
Target state
Order information service
Redesigned business processes
Order information service