Order information service
(
)
CRM implementation and migration
Cust. services
Cust. services_new
Cust. services_new
Inform customer
Layered view
Processes interdependencies
Processes interdependencies
Track customer order_new_IT
Order information service
Customer
Track customer order
Order information service
Inform customer on order
Order information service
Target state
Order information service
Redesigned business processes
Order information service