Customer Management

Customer Management ()



Resource Map (Target)
Value Stream - Capability Cross-Mapping (Baseline)
Capability Realization (Baseline)
Capabilities (Gap)
Capability Map (Baseline)
Capability Realization (alt.)
Business Model Canvas
Capability Map (Target)



		Customer Management	Serve Customers
		Customer Management	Customer Data Management
		Customer Management	Customer Relation Management
		Customer Management	Customer Contact Management
		Customer Management	Service Channel Management
		Customer Management	Digital Customer Management
		Baseline	Customer Management
		Transition A: One Enterprise-Wide CRM System with Baseline Back-Office Systems	Customer Management
		Target: CRM, Back Office and Data Warehouse Operational	Customer Management
		Customer Relations	Customer Management