2. Definitions

For the purposes of this document, the following terms and definitions apply. Merriam-Webster’s Collegiate Dictionary should be referenced for terms not defined in this section.

Body of Knowledge

A collection of knowledge items or areas generally agreed to be essential to understanding a particular subject. [Source:ISO/IEC 24773-1:2019]

Digital Enterprise

An enterprise characterized by: 1. creation of digitalized products or services that are either delivered fully digitally (e.g., digital media or online banking), or 2. where physical products and services are obtained by the customer by digital means (e.g., online car-sharing services).

Digital Technology

IT in the form of a product or service that is digitally consumable to create or enable business value.

Digital Transformation

The radical, fundamental change towards becoming a digital enterprise.


The application of digital technology to create additional business value within the primary value chain of enterprises.


The conversion of analog information into digital form.


An ordered, countable set of activities; an event-driven, value-adding sequence that can be measured and improved.