Referenced Documents

The following documents are referenced in this Snapshot.

(Please note that the links below are good at the time of writing but cannot be guaranteed for the future.)

Normative References

Normative references for this standard are defined in Section 1.4.

Informative References

The following documents are referenced in this standard or provide further information:

[Agile Manifesto]

Manifesto for Agile Software Development, by Beck et al. 2001; refer to: http://agilemanifesto.org/principles.html

[Allspaw & Robbins]

Web Operations: Keeping the Data On Time, by John Allspaw and Jesse Robbins, July 2010, published by O’Reilly Media

[Behr et al.]

The Visible Ops Handbook: Implementing ITIL® in Four Practical and Auditable Steps, by Kevin Behr, Gene Kim, and George Spafford, June 2005, published by Information Technology Process Institute

[Benson et al.]

From Business Strategy to IT Action: Right Decisions for a Better Bottom Line, by Robert J. Benson, Thomas L. Bugnitz, and William B. Walton, April 2008, published by Wiley

[Betz]

Architecture and Patterns for IT Service Management, Resource Planning, and Governance (Making Shoes for the Cobbler’s Children), by Charles T. Betz, November 2011, 2nd Edition, published by Morgan Kaufmann

[Bourque & Fairley]

Guide to the Software Engineering Body of Knowledge (SWEBOK®): Version 3.0, edited by Pierre Bourque and Richard E. Fairley, January 2014, published by IEEE Computer Society Press

[C119]

SOA Reference Architecture (C119), a standard of The Open Group, December 2011, published by The Open Group; refer to: www.opengroup.org/library/c119

[C155]

The Open Group IT4IT™ Reference Architecture, Version 2.0 (C155), a standard of The Open Group Standard, October 2015, published by The Open Group; refer to: www.opengroup.org/library/c155

[C171]

The Open Group IT4IT™ Reference Architecture, Version 2.1 (C171), a standard of The Open Group, January 2017, published by The Open Group; refer to: www.opengroup.org/library/c171

[C19C]

ArchiMate® Model Exchange File Format for the ArchiMate Modeling Language, Version 3.1 (C19C), a standard of The Open Group, November 2019, published by The Open Group; refer to: www.opengroup.org/library/c19c

[C19E]

Open Messaging Interface (O-MI), The Open Group Standard for the Internet of Things (IoT), Version 2.0 (C19E), December 2019, published by The Open Group; refer to: www.opengroup.org/library/c19e

[C202]

O-DEF™, the Open Data Element Framework, Version 2.0 (C202), a standard of The Open Group, February 2020, published by The Open Group; refer to: www.opengroup.org/library/c202

[C207]

FACE™ Technical Standard, Edition 3.1 (C207), a standard of The Open Group, July 2020, published by The Open Group; refer to: www.opengroup.org/library/g207

[Carbone]

IT Architecture Toolkit (Enterprise Computing), by Jane Carbone, May 2004, published by Prentice Hall

[CMMI for Acquisition]

CMMI® for Acquisition, Version 1.3, by CMMI Product Team, November 2010, published by Carnegie Mellon University Software Engineering Institute; refer to: https://resources.sei.cmu.edu/asset_files/technicalreport/2010_005_001_15284.pdf

[CMMI for Development]

CMMI® for Development, Version 1.3, by CMMI Product Team, November 2010, published by Carnegie Mellon University Software Engineering Institute; refer to: https://resources.sei.cmu.edu/asset_files/technicalreport/2010_005_001_15287.pdf

[CMMI for Services]

CMMI® for Services, Version 1.3, by CMMI Product Team, November 2010, published by Carnegie Mellon University Software Engineering Institute; refer to: https://resources.sei.cmu.edu/asset_files/TechnicalReport/2010_005_001_15290.pdf

[Cockburn]

Writing Effective Use Cases, by Alistair Cockburn, October 2000, published by Addison-Wesley

[Cook]

Building Enterprise Information Architectures: Reengineering Information Systems, by Melissa A. Cook, February 1996, published by Prentice Hall

[Duvall et al.]

Continuous Integration: Improving Software Quality and Reducing Risk, by Paul M. Duvall, Steve Matyas, and Andrew Glover, June 2007, published by Addison-Wesley

[G160]

IT4IT™ for Managing the Business of IT (G160), The Open Group Guide, January 2016, published by The Open Group; refer to: www.opengroup.org/library/g160

[G18E]

Intelligence & Reporting Supporting Activity in the IT4IT™ Reference Architecture (G18E), The Open Group Guide, October 2018, published by The Open Group; refer to: www.opengroup.org/library/g18e

[G18F]

Service Brokering with the IT4IT™ Standard (G18F), The Open Group Guide, December 2018, published by The Open Group; refer to: www.opengroup.org/library/g18f

[G191]

Tool Rationalization using the IT4IT™ Reference Architecture Standard (G191), The Open Group Guide, April 2019, published by The Open Group; refer to: www.opengroup.org/library/g191

[Haes & Van Grembergen]

Enterprise Governance of Information Technology: Achieving Strategic Alignment and Value, Featuring COBIT 5 (Management for Professionals, by Steven de Haes and Wim Van Grembergen, March 2015, published by Springer

[Humble & Farley]

Continuous Delivery: Reliable Software Releases through Build, Test, and Deployment Automation, by Jez Humble and David Farley, August 2010, published by Addison-Wesley

[IBM Rational Software]

Rational Software: Rational Unified Process Best Practices for Software Development Teams, revised January 2011, published by Rational Software; refer to: ftp://ftp.software.ibm.com/software/rational/web/whitepapers/2003/rup_bestpractices.pdf

[IEEE 730-2014]

IEEE 730-2014: IEEE Standard for Software Quality Assurance Processes, June 2014; refer to: https://standards.ieee.org/standard/730-2014.html

[ISACA]

ISACA: Control Objectives for Information and Related Technology (COBIT® 5); refer to: www.isaca.org

[ISO/TC 258]

ISO/TC 258: Project, Program, and Portfolio Management; refer to: https://www.iso.org/committee/624837.html

[ISO/IEC 21-2:2005]

ISO/IEC Guide 21-2:2005 Regional or National Adoption of International Standards and Other International Deliverables – Part 2: Adoption of International Deliverables other than International Standards; refer to: https://www.iso.org/standard/39800.html

[ISO/IEC 98-3:2008]

ISO/IEC 98-3:2008 Uncertainty of Measurement – Part 3: Guide to the Expression of Uncertainty in Measurement (GUM:1995); refer to: https://www.iso.org/standard/50461.html

[ISO/IEC Directives]

ISO/IEC Directives; refer to: https://www.iso.org/directives-and-policies.html

[ISO/IEC 19770-1:2012]

ISO/IEC 19770-1:2012: Information Technology – Software Asset Management – Part 1: Process and Tiered Assessment of Conformance; refer to: https://www.iso.org/standard/56000.html

[ISO/IEC 20000-1:2011]

ISO/IEC 20000-1:2011: Information Technology – Service Management – Part 1: Service Management System Requirements; refer to: https://www.iso.org/standard/51986.html

[ISO/IEC 27001]

ISO/IEC 27001: Information Security Management; refer to: https://www.iso.org/isoiec-27001-information-security.html

[ISO/IEC 27002:2013]

ISO/IEC 27002:2013: Information Technology – Security Techniques – Code of Practice for Information Security Controls; refer to: https://www.iso.org/standard/54533.html

[ISO/IEC 38500:2008]

ISO/IEC 38500:2008: Corporate Governance of Information Technology; refer to: https://www.iso.org/standard/51639.html

[ITIL Continual Service Improvement]

ITIL® Continual Service Improvement, July 2011, published by The Stationery Office

[ITIL Service Design]

ITIL® Service Design, July 2011, published by The Stationery Office

[ITIL Service Operation]

ITIL® Service Operation, July 2011, published by The Stationery Office

[ITIL Service Strategy]

ITIL® Service Strategy, July 2011, published by The Stationery Office

[ITIL Service Transition]

ITIL® Service Transition, July 2011, published by The Stationery Office

[Kaplan]

Strategic IT Portfolio Management: Governing Enterprise Transformation, by Jeffrey Kaplan, May 2009, published by Jeff Kaplan

[Kern et al.]

IT Production Services, by Harris Kern, Rich Schiesser, and Mayra Muniz, July 2011, published by Prentice Hall

[Klosterboer]

Implementing ITIL® Change and Release Management, by Larry Klosterboer, January 2008, published by IBM Press

[Leffingwell et al.]

Scaled Agile Framework® (SAFe®), by D. Leffingwell, A. Yakyma, et al, 2014; refer to: http://scaledagileframework.com

[Limoncelli et al.]

The Practice of Cloud System Administration: Designing and Operating Large Distributed Systems, Volume 2: DevOps and SRE Practices for Web Services, by Thomas A. Limoncelli, Strata R. Chalup, and Christina J. Hogan, September 2014, published by Addison-Wesley Professional

[Luckham]

The Power of Events: An Introduction to Complex Event Processing in Distributed Enterprise Systems, by David C. Luckham, May 2002, published by Addison-Wesley

[Maizlish & Handler]

IT Portfolio Management Step-By-Step: Unlocking the Business Value of Technology, by Bryan Maizlish and Robert Handler, October 2010, published by Wiley

[Martin]

Great Transition: Using the Seven Disciplines of Enterprise Engineering, by James Martin, October 1995, published by Amacom

[McFarlan]

Portfolio Approach to Information Systems, by F. Warren McFarlan, September 1981, published in the Harvard Business Review 59(5); refer to: https://hbr.org/1981/09/portfolio-approach-to-information-systems

[Merriam-Webster]

Merriam-Webster Dictionary; refer to: www.merriam-webster.com/

[O’Donnell & Casanova]

The Configuration Management Database (CMDB) Imperative: How to Realize the Dream and Avoid the Nightmares, by Glenn O’Donnell and Carlos Casanova, February 2009, published by Pearson

[OGC]

Application Management, by Office of Government Commerce, June 2002, published by The Stationary Office

[O’Loughlin]

The Service Catalog: A Practitioner Guide, by Mark O’Loughlin, March 2010, published by Van Haren Publishing

[Porter]

Competitive Advantage: Creating and Sustaining Superior Performance, by Michael E. Porter, January 2004, published by Free Press

[PMBOK Guide]

A Guide to the Project Management Body of Knowledge (PMBOK™ Guide), January 2013, published by Project Management Institute

[Quinlan]

Chargeback and IT Cost Accounting, by Terence A. Quinlan, January 2003, Published by IT Financial Management Association

[Quinlan & Quinlan]

Readings in IT Financial Management, by Terence A. Quinlan and Susan J. Quinlan, 2003, published by IT Financial Management Association

[Remenyi et al.]

The Effective Measurement and Management of ICT Costs and Benefits, by Dan Remenyi, Frank Bannister, and Arthur Money, February 2007, published by CIMA Publishing

[Ross et al.]

Designed for Digital: How to Architect your Business for Sustained Success (Management on the Cutting Edge), by Jeanne W. Ross, Cynthia M. Beath, Martin Mocker, September 2019, published by MIT Press

[S182]

Healthcare Enterprise Reference Architecture (HERA) (S182), The Open Group Snapshot, April 2018, published by The Open Group; refer to: www.opengroup.org/library/s182

[S210]

IT4IT™ Reference Architecture, Version 3.0: Managing Digital Excerpt (S210), The Open Group Snapshot, January 2021, published by The Open Group; refer to: www.opengroup.org/library/s210

[Schiesser 2001]

IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures, by Rich Schiesser, January 2001, published by Prentice Hall

[Schiesser 2010]

IT Systems Management, by Rich Schiesser, January 2010, published by Pearson

[Spewak & Hill]

Enterprise Architecture Planning – Developing a Blueprint for Data, Applications, and Technology, by Steven H. Spewak and Steven C. Hill, October 1993, published by Wiley-QED Publications

[Sturm et al.]

Foundations of Service Level Management, by Rick Sturm, Wayne Morris, and Mary Jander, April 2000, published by Sams Publishing

[TOGAF Standard]

TOGAF® Standard, Version 9.2 (C182) a standard of The Open Group, April 2018, published by The Open Group; refer to: www.opengroup.org/library/c182

[OASIS TOSCA]

OASIS™: Topology and Orchestration Specification for Cloud Applications (TOSCA™), Version 1.0, November 2013; refer to: http://docs.oasis-open.org/tosca/TOSCA/v1.0/os/TOSCA-v1.0-os.html

[Ulrich & McWhorter]

Business Architecture: The Art and Practice of Business Transformation, by William Ulrich and Neal McWhorter, October 2010, published by Meghan-Kiffer Press

[UML]

Unified Modeling Language™ (UML®), Object Management Group® (OMG®); refer to: www.uml.org

[Van Grembergen]

Strategies for Information Technology Governance, by Wim Van Grembergen, 2004, published by Idea Group Publishing; refer to: https://www.researchgate.net/profile/Reima-Suomi/publication/314501133_Governance_Structures_for_IT_in_the_Health_Care_Industry/links/5519414a0cf2d241f355f085/Governance-Structures-for-IT-in-the-Health-Care-Industry.pdf

[Van Schaik]

A Management System for the Information Business: Organizational Analysis, by Edward A. Van Schaik, January 2006, published by Prentice Hall

[W161]

Defining “IT Service” for the IT4IT™ Reference Architecture, White Paper (W161), February 2016, published by The Open Group; refer to: www.opengroup.org/library/w161

[W162]

IT4IT™ Agile Scenario, White Paper (W162), February 2016, published by The Open Group; refer to: www.opengroup.org/library/w162

[W164]

IT4IT™ Service-Level Management (SLM) Scenario, White Paper (W164), March 2016, published by The Open Group; refer to: www.opengroup.org/library/w164

[W17B]

Defining the IT Operating Model, White Paper (W17B), September 2017, published by The Open Group; refer to: www.opengroup.org/library/w17b

[W180]

IT4IT™ Business Value: Providing Operational Value with the IT4IT Standard, White Paper (W180), January 2018, published by The Open Group; refer to: www.opengroup.org/library/w180

[W181]

IT4IT™ Business Value: Delivering Business Value with IT, White Paper (W181), January 2018, published by The Open Group; refer to: www.opengroup.org/library/w181

[W183]

Seamless Service Delivery and the IT4IT™ Standard, White Paper (W183), May 2018, published by The Open Group; refer to: www.opengroup.org/library/w183

[W185]

How to Use the TOGAF® and IT4IT™ Standards Together, White Paper (W185), May 2018, published by The Open Group; refer to: www.opengroup.org/library/w185

[W188]

Driving Business Outcomes Using the IT4IT™ Standard and SAFe®, White Paper (W188), December 2018, published by The Open Group; refer to: www.opengroup.org/library/w188

[W205]

The Shift to Digital Product: A Full Lifecycle Perspective, White Paper (W205), December 2020, published by The Open Group; refer to: www.opengroup.org/library/w205

[Weill & Ross]

IT Governance: How Top Performers Manage IT Decision Rights for Superior Results, by Peter Weill and Jeanne W. Ross, June 2004, published by Harvard Business Review Press